01.11.2025 aktualisiert
Premiumkunde
100 % verfügbarGlobal IT Service Delivery & Operations Leader – Interim / Fractional
Marquartstein, Deutschland
Weltweit
Vocational Qualification: IT Systems Technician, IHK, 2001Über mich
Sofort verfügbar, weltweit einsetzbar. 20+ Jahre Führung globaler IT-Operations & Service Delivery (Inhouse & Provider). End-to-End: Transition→BAU→Transformation→M&A→Run→Exit. Fokus: Stabilisierung, Performance, Governance, internationale Teams.
Skills
Agile FührungBusiness Continuity And Disaster RecoveryBusiness-CoachingStrategisches ManagementChange ManagementDigitaler ArbeitsplatzFraktionierungGlobal Delivery ModelGlobal SourcingSteuerungFührungskompetenzITILIncident-ManagementIt-GovernanceInfrastruktur
Global IT Operations Management
Strategic leadership in global IT service delivery across EMEA, AMERICAS, and APAC regions. Full lifecycle management of complex outsourcing programs (Transition → BAU → Transformation → M&A → Run → Exit → Transition Out). Proven record in building resilient, high-performing IT service structures across multiple industries.
Service Delivery, Governance
Executive accountability for end-to-end service delivery, people leadership, P&L, SLA/KPI performance, and customer satisfaction. Experienced in establishing global governance frameworks, steering boards, and operational excellence programs ensuring stability under pressure.
Transformation, Change Leadership
Extensive experience leading organizational transformations, carve-outs, integrations, and restructuring initiatives. Known for creating clarity and alignment in high-complexity environments. Focus on scaling IT operations during growth or change while maintaining service stability and stakeholder trust.
Transition Management
Hands-on leadership in transitions of large-scale outsourcing deals and global service migrations. Ensured business continuity during Transition-In and Transition-Out phases through strong communication, governance, and vendor coordination.
People-First Leadership
Combines deep technical understanding with strong interpersonal and coaching skills. Builds and develops international teams (60+ direct / >300 matrix) with a culture of ownership, collaboration, and performance.
Digital Workplace, Infrastructure Services
Comprehensive management of digital workplace, service desk, and infrastructure operations (cloud and on-prem). Experienced in ITIL-based service management, automation, and modernization of legacy environments.
Provider, Sourcing Management
Global sourcing strategy and provider management with focus on multi-vendor performance, contract governance, and long-term partnership development. Balances commercial control with collaborative delivery models.
Incident, Escalation Management
Leadership in major incident recovery, service stabilization, and escalation handling at executive level. Maintains calm and structured communication under pressure while restoring service continuity.
Operational Excellence, Continuous Improvement
Design and implementation of KPI frameworks, root-cause analysis, and continuous improvement programs driving measurable results in cost, performance, and satisfaction.
Industry Expertise
Deep experience in chemical, industrial, and engineering sectors (e.g., Evonik, Wacker, Röhm, Capgemini). Comfortable working in regulated, safety-critical, and global environments.
Coaching, Leadership Development
Certified leadership coach (Flow Genome Project, DGMT). Expertise in leading through change, resilience, and leadership impact – valuable for transforming teams and culture alongside IT performance.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2018
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
Interim and fractional mandates in IT service delivery and operations leadership, driving stability and performance in global delivery setups during growth or crisis, coaching and mentoring senior leaders
Managed the transition and ramp-up of a multinational outsourcing engagement, built and led global delivery teams ensuring SLA compliance and established governance frameworks
global IT carve-out program following Röhm’s separation from Evonik. Led service delivery & operation activities and established interim operating model during the post-M&A phase. Ensured operational stability and service continuity while building new governance and sourcing structures. Led transition and vendor mgt of Digital Workplace and Service Desk activities.