Environment & Release / ITSM

ITIL-certified Environment & Release / ITSM professional with 10+ years in enterprise platform operations. Strong in ITIL change, release, UAT, application lifecycle, incident and problem management, service delivery, stakeholder coordination, environment governance, and escalation management. Software QA Team Lead at Amdocs for Claro Chile BSS (Apr 2022-Jul 2026): end-to-end customer certification, 35-environment non-prod estate, 200+ hotfix/change validations per year, and daily onshore/offshore coordination across Chile, India and Israel. Nearly 12 years at Oracle Managed Cloud Services as Provisioning Management Lead, delivering customer transitions, escalations and full-stack environments. Fluent English; Spanish native. Based in Santiago, Chile.