01.08.2026 aktualisiert
100 % verfügbar
OTRS Expert | Data Scientist | Cybersecurity Specialist | Software Engineer
Frankfurt am Main, Deutschland
Nur Remote
M.Sc. in Data Science (ongoing) Über mich
IT Service Engineer and Technical Consultant with 6+ years of experience in OTRS, ITSM, Linux, SQL, LDAP, APIs and process automation. I help companies solve complex issues, improve workflows and deliver reliable remote support in German, English and Arabic.
Skills
Data AnalysisCloud-EngineeringInformationssicherheitNetwork Security
IT Service Engineering & Linux System Administration
Several years of professional experience as an IT Service Engineer at OTRS AG, with a focus on Linux systems, MySQL databases, troubleshooting, and the integration of web services such as REST and SOAP in enterprise environments.
Data Science & Python-Based Analysis
Strong knowledge of Python-based data analysis and visualization using NumPy and Pandas. Application of machine learning methods and statistical analysis in academic and professional projects.
Cybersecurity & IT Security
Cybersecurity certifications from ISC2, Cisco, and Fortinet, combined with practical experience in network security, log analysis, and intrusion detection. Research interests include AI-based security applications and adaptive security mechanisms.
Web Development — Frontend & Backend
Development of frontend and backend solutions using PHP, JavaScript, HTML5, and CSS3. Extension and customization of CMS functionalities based on the Magento e-commerce platform.
DevOps & Tools
Experience using GitHub, Docker, YAML, and Codeception for version control, containerization, configuration management, and automated testing in modern development environments.
Virtualization & System Infrastructure
Administration of VMware-based virtual machines and VirtualBox environments. Support for training infrastructures and server-based systems.
Networking & Monitoring
Knowledge of network administration, IT security, and system monitoring using Nagios. Experience supporting and managing enterprise IT infrastructures.
Research & Academic Work
Supervision of and participation in research projects covering intrusion detection, microservices security, deep learning, and natural language processing. Author of a research article on prompt engineering for Arabic dialect translation, currently under review.
Erfahrung
Berufserfahrung5 - 10 Jahre
Freelancer seit2026
Sprachen
ArabischMutterspracheDeutschverhandlungssicherEnglischverhandlungssicher
Projekthistorie
Mitarbeit an Forschungsprojekten zu Intrusion Detection mit Distributed Spark, adaptiven Sicherheitsmechanismen in Microservice-Architekturen, Heap-basierten Sortierstrukturen sowie Erkennung KI-generierter Fake-Videos mittels Deep Learning und Vision Transformer-Modellen.
Primaerer technischer Ansprechpartner fuer Unternehmenskunden bei OTRS-Service-Management-Systemen. Konzeption und Implementierung technischer Loesungen fuer OTRS-Produkte und -Dienste. Troubleshooting, Log-Analyse und Behebung komplexer Systemprobleme. Integration von Web-Services (REST, SOAP) und Backend-Systemkomponenten. Arbeit mit Linux-Systemen, MySQL-Datenbanken und Enterprise-IT-Infrastruktur.
IT-Support und Infrastrukturmanagement. Installation und Konfiguration von Hard- und Software. Dokumentation und Verwaltung von Service-Anfragen ueber Ticket-Systeme.