21.10.2026 aktualisiert
100 % verfügbar
Service Designer | End-to-end CX | UX Strategy & Research
München, Deutschland
Weltweit
Master of Arts (MA), Interactive Media SystemsÜber mich
“I help organisations solve the right problems and create real value by aligning customer, employee and business needs into a holistic experience.”
Skills
Design-StrategienDesign ThinkingQualitative ForschungQuantitative MethodenService-DesignNutzerforschung
Service Design & UX Design
15+ years experience in delivering end-to-end, people-first experiences. Utilization of methodologies such as customer journey mapping, service blueprints, and design thinking to drive impactful outcomes.
Leadership & Collaboration
6 years developing individuals and teams. Fostering a culture of innovation and sustainable growth. Driving cross-functional collaboration and orchestrating stakeholder alignment across the organization.
Agile & Organisational Transformation
12 years of agile product development experience, including SAFe environments. 6 years implementing modern work methodologies such as Holacracy to drive organisational change and foster adaptive, high-performing teams.
Strategic Vision
Development of roadmaps and value propositions. Presentation of strategies to convince executive-level stakeholders and drive alignment to scale digital ecosystems.
Data-Driven Design
Utilization of research, analytics, and market insights to drive strategy development and ensure data-driven, well-founded decision-making.
15+ years experience in delivering end-to-end, people-first experiences. Utilization of methodologies such as customer journey mapping, service blueprints, and design thinking to drive impactful outcomes.
Leadership & Collaboration
6 years developing individuals and teams. Fostering a culture of innovation and sustainable growth. Driving cross-functional collaboration and orchestrating stakeholder alignment across the organization.
Agile & Organisational Transformation
12 years of agile product development experience, including SAFe environments. 6 years implementing modern work methodologies such as Holacracy to drive organisational change and foster adaptive, high-performing teams.
Strategic Vision
Development of roadmaps and value propositions. Presentation of strategies to convince executive-level stakeholders and drive alignment to scale digital ecosystems.
Data-Driven Design
Utilization of research, analytics, and market insights to drive strategy development and ensure data-driven, well-founded decision-making.
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2025
Sprachen
DeutschMutterspracheEnglischverhandlungssicherFranzösischGrundkenntnisse
Projekthistorie
Development of value propositions and business models, design of customer journeys and ecosystem models, leading design thinking workshops and training sessions.
Established Service Design practice, conducted Design Thinking workshops, collaborated with Porsche AG to define holistic journeys and ecosystem strategies.