IT Support Technician

Grob Aircraft Tussenhausen

Tasks:
* Installation and administration of clients and servers in a MS environment
* Administration of Android (Samsung) and IPhone devices using MDM
* On Site Support
* 1st and 2nd Level Support
* Creation of Tickets following ITLS rules
* Creation of new users in AD
* Rollout of new Windows 10 based hardware (Notebook and Desktop)
* Windows 7/10 Support

Client Support

msg Services

Tasks:
* Support for Dell Notebooks
* On Site Support
* 2nd Level Support
* Ticket System "IVANTI IT SERVICE MANAGEMENT"
* Administration new users in AD
* Rollout of new Windows 10 based hardware (Notebook and Desktop)
* Windows 10 Support

IT Support Expert

ERNI Deutschland GmbH

Tasks:
* Administration of Printers
* On Site Support
* 1st and 2nd Level Support
* Creation of Tickets using OTRS
* Administration new users in AD
* Rollout of new Windows 10 based hardware (Notebook and Desktop)
* Windows 7/10 Support

Senior Service Desk Support Technician

d-ploy for Giseke & Devirent

Devirent

Tasks:
? Installation of new Hard and Software via Baramundi
? 2nd Level Support On site
? Citrix Support
? Support for the Mobile Phones (BlackBerry, IPhone, Android)
? Asset Management

Desktop Support

BurgerKing Beteiligungs GmbH

and Zug Switzerland (contract)

Tasks:
? Installation und of new Hard and Software
? Server Backup
? Configuration and Support of the Cisco Conference System
? Support for Remote Staff by phone and remote tools
? 2nd Level Support on Site
? On Site Support
? Support for the Mobile Phones (BlackBerry, IPhone, Android)

Field Opperations Specialist

OpenTable GmbH

Tasks:
? Installation of the OpenTable Systems at the customer
? Training of the restaurant staff in the usage of the OpenTabe System
? Technical training of the sales team
? support of existing customers

? Support of restaurants
? customizing of the OpenTable database to fit in the German market together with
the developer team
? Startup of OpenTable in Germany together with the sales team and the
operations team in London and San Francisco

Network Administrator

Van Kempen GmbH

Tasks:
? Network and system administration
? Server support and maintains of the Windows 2003 Server
? MS Exchange administration
? Building and design of the webpage

ELT and Network Support Spezialist

AVNET EMG

Tasks:
? 1st and 2nd level support for about 3000 customers at AVET EMEA
? Creation of user accounts for SAP, Windows NT / 2000 Network and VPN.
? Intranet design and update.
? International project to find and implement a Helpdesk tool for the global company
? User Training of the Peregrine Helpdesk Tools and the VPN system.

Support Specialist

3M ESPE a division of 3M Health Care

Tasks:
? 1st and 2nd level support for about 800 customers
? Project of the migration of all Win 3.1 workstations to NT in a Novell network
? Creation of the user accounts for the AS4000 and the Novell network.
? Installation of all desktop computers and printers

Training for data processing clerk

CDI Munich

IT Support Technician, Client Support, IT Support Expert

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