Microsoft WindowsTechnischer SupportKundendienstBeratungMobile Device ManagementTrouble-TicketAusbildungsaktivitätenSoftwareverteilungRechnerarchitekturMobile Computing
Support, Softwareverteilung, Customer Service, Training, Technical Support, Consulting, Kundenbetreuung, Desktop-Applikationen, Hardware-Installation, Hardware, 1st und 2nd Level Support, Windows 7, Windows 10, Mobile Computing, Mobile Devices,
Erfahrung
Berufserfahrungmehr als 10 Jahre
Sprachen
DeutschMutterspracheEnglischverhandlungssicher
Projekthistorie
Client Support - .msg Services Passau
.msg Services
Internet und Informationstechnologie
1000-5000 Mitarbeiter
• Support for Dell Notebooks
• On Site Support
• 2nd Level Support
• Ticket System “IVANTI IT SERVICE MANAGEMENT”
• Administration new users in AD
• Rollout of new Windows 10 based hardware (Notebook and Desktop)
• Windows 10 Support
02/2019 – 08/2019 IT Support Expert - ERNI Deutschland GmbH Adelberg
ERNI Deutschland GmbH Adelberg
Industrie und Maschinenbau
500-1000 Mitarbeiter
• Administration of Printers
• On Site Support
• 1st and 2nd Level Support
• Creation of Tickets using OTRS
• Administration new users in AD
• Rollout of new Windows 10 based hardware (Notebook and Desktop)
• Windows 7/10 Support
IT Support Technician - Grob Aircraft Tussenhausen
Grob Aircraft Tussenhausen
Industrie und Maschinenbau
250-500 Mitarbeiter
• Installation and administration of clients and servers in a MS environment
• Administration of Android (Samsung) and IPhone devices
• On Site Support
• 1st and 2nd Level Support
• Creation of Tickets following ITLS rules
• Creation of new users in AD
• Rollout of new Windows 10 based hardware (Notebook and Desktop)
• Windows 7/10 Support
Projektmanager - Arla Foods Upahl
Arla Foods Upahl
Konsumgüter und Handel
500-1000 Mitarbeiter
• Checking the support concept at the Upahl site
• Design of a new concept
IT Support Technician - Läpple AG Teublitz
Läpple AG Teublitz
Automobil und Fahrzeugbau
500-1000 Mitarbeiter
• On Site Support
• Installation of Thin Clients at production Machines Linux based
• Dealing with internal and external solution providers
• Creation of new users in AD
• Rollout of new MS based hardware (Notebook and Desktop)
• Windows 7/10 Support
Skipper on a 53” sailboat from the Baltic to Turky
Navigation
Technical revision of all board electronics
Engine maintanance
Revision of the electric system 12V, 24V and 220V
Senior Service Desk Support Technician at d-ploy for Giseke & Devirent
d-ploy
Banken und Finanzdienstleistungen
1000-5000 Mitarbeiter
Installation of new Hard and Software via Baramundi
2nd Level Support On site
Citrix Support
Support for the Mobile Phones (BlackBerry, IPhone, Android)
Asset Management
Desktop Support at BurgerKing Beteiligungs GmbH in Munich and Zug Switzerland
urgerKing Beteiligungs GmbH
Konsumgüter und Handel
250-500 Mitarbeiter
Installation und of new Hard and Software
Server Backup
Configuration and Support of the Cisco Conference System
Support for Remote Staff by phone and remote tools
2nd Level Support on Site
On Site Support
Support for the Mobile Phones (BlackBerry, IPhone, Android)
Field Opperations Specialist OpenTable GmbH Frankfurt
OpenTable GmbH Frankfurt
Internet und Informationstechnologie
250-500 Mitarbeiter
Installation of the OpenTable Systems at the customer
Training of the restaurant staff in the usage of the OpenTabe System
Technical training of the sales team
support of existing customers
Support of restaurants
customizing of the OpenTable database to fit in the German market together with the developer team
Startup of OpenTable in Germany together with the sales team and the operations team in London and San Francisco
Network Administrator, Van Kempen GmbH Munich
Van Kempen GmbH Munich
Banken und Finanzdienstleistungen
10-50 Mitarbeiter
Network and system administration
Server support and maintains of the Windows 2003 Server
MS Exchange administration
Building and design of the webpage
ELT and Network Support Spezialist at AVNET EMG Munich
AVNET EMG Munich
Transport und Logistik
1000-5000 Mitarbeiter
1st and 2nd level support for about 3000 customers at AVET EMEA
Creation of user accounts for SAP, Windows NT / 2000 Network and VPN.
Intranet design and update.
International project to find and implement a Helpdesk tool for the global company
User Training of the Peregrine Helpdesk Tools and the VPN system.
Support Specialist 3M ESPE a division of 3M Health Care Seefeld
3M ESPE a division of 3M Health Care
Pharma und Medizintechnik
500-1000 Mitarbeiter
1st and 2nd level support for about 800 customers
Project of the migration of all Win 3.1 workstations to NT in a Novell network
Creation of the user accounts for the AS4000 and the Novell network.
Installation of all desktop computers and printers
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