06.10.2026 aktualisiert

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CHANGE-MANAGEMENT ~ Consulting|Coaching|Visualization|Training ~ OE, Transform., CX/CRM, NewWork

Bad Wiessee, Deutschland
Weltweit
Master EQR7 (Change Management)
Bad Wiessee, Deutschland
Weltweit
Master EQR7 (Change Management)

Profilanlagen

Ute Bianca von der Gruen CV 2026_.pdf
EDU & CERTS UvdGrün 2026.pdf

Über mich

Change- & Organisationsberaterin mit über 20 Jahren Erfahrung in Transformation, Digitalisierung, New Work und GenAI. Ich begleite Unternehmen und Führungskräfte praxisnah bei Veränderung – mit Fokus auf Akzeptanz, Resilienz, Kulturwandel und nachhaltiger Verankerung neuer Arbeitsweisen.

Skills

AI AgentsGenAICopilotAgile MethodologieAgile FührungBusiness AngelBusiness IntelligenceBusiness DevelopmentBusiness Process ManagementBusiness-CoachingUnternehmensberatungBusiness ExcellenceBusiness Process MappingUnternehmenstransformationChange AdvisoryChange ManagementConfiguration ManagementKommunikationKommunikationsdesignCRM-SystemeManagement-EffektivitätOracle Application FrameworksOrganisationsentwicklungVisualisierungTransformationsmanagementScaled Agile FrameworkWorkday Change ManagementProjektberatungDigital HRProzess ManagementCommunication ArtsGeschäftliche AgilitätChange TrackingCoaching und MentoringDigital EnablementAdaptive InsightsOrganisationstransformation
Change Management & Organisationsentwicklung
Umfangreiche Expertise im Change Management (Master EQR7 & Prosci) sowie in der systemischen Organisationsentwicklung. Begleitung von Unternehmen bei digitalen und kulturellen Transformationsprozessen mit Fokus auf People, Culture & Transformation.

User Acceptance & Adoption Management
Fundierte Erfahrung in der Planung und Umsetzung von User-Acceptance- und Adoption-Strategien bei der Einführung digitaler Lösungen, insbesondere Cloud-Services und SaaS-Plattformen wie M365 und Copilot.

CX & CRM Consulting
Tiefgreifendes Know-how im Bereich Customer Experience und CRM, einschließlich Marketing Automation, Contact Center, Omnichannel Management, HCM & ERP, BI/Analytics, VoIP, IVR, CTI, Chatbots und Conversational Experience.

Agile Methoden & Frameworks
Kenntnisse und Zertifizierungen in Scrum (PSM I), Agile Change Coaching, OKR Practitioner sowie Design Thinking, IDEA und Customer Journey Mapping als kreative Innovations- und Prozessgestaltungsmethoden.

Coaching & Training
Zertifizierter Resilience Trainer & Coach, NLP-Master & Coach (INLPTA/DVNLP), Learning-Coach (nlpaed), Team-Building, adaptierte Kinesiologie sowie (Hypno-)Systemisches Business Coaching.

Visual Facilitation & Visualization
Einsatz von Graphic Recording, Visual Process Mapping, Visual Storytelling und Visual Moderation als Werkzeuge zur Wissensvermittlung und Prozessbegleitung in Change- und Transformationsprojekten.

Digital Transformation & Cloud Solutions
Erfahrung mit digitalen Transformationsprojekten, Digital Workplace Strategien (M365, Future Workplace), Cloud-Lösungen (SaaS/PaaS/IaaS), Gen. AI/Artificial Intelligence Strategy, Augmented Reality und NLP (Natural Language Processing).

Business Process Optimization & Solution Sales
Kenntnisse in Business Process Optimization, Service- und Product Design, Partner/Channel Management, Client Success Management sowie Solution Sales und Presales.

Erfahrung

Berufserfahrung5 - 10 Jahre
Freelancer seit2019

Sprachen

DeutschMutterspracheEnglischverhandlungssicherSpanischGrundkenntnisse

Projekthistorie

ausführliche Success Stories, Projekt- und Referenzinformationen auf LinkedIN

https://www.linkedin.com/in/utevondergruen/details/projects
finden Sie hier: https://www.linkedin.com/in/utevondergruen/details/projects/

Founder | CEO (ChangeLeader/Org.Dev. | Syst.Business- & Resilience-Coach | Visual Facilitator)

Founder | CEO (ChangeLeader/Org.Dev. | Syst.Business- & Resilience-Coach | Visual Facilitator)
Picture4CHANGE · Freiberuflich

CHANGE LEADERSHIP ~ CONSULTING | COACHING | VISUALIZATION | TRAINING


▪ Change-Management Consulting (Adoption-, Organizational-, Culture-, Transactional Change)
▪ CX/CRM – Strategy Consulting (Customer Experience, Customer Relationship Mgmt., Cloud☁️, SaaS, New Work Strategies)
▪ User Acceptance & Adoption (SaaS Applications CX; New Work) - UX
▪ Process Optimization, Process Design
▪ Systemic (Business) Coaching (Organization, Team, Individual)
▪ Digital-Transformation & Innovation Guidance
▪ Strategic Visualization: Graphic- Recording, -Process Mapping, Visual Meeting Facilitation, Visual Change Consultant, Visual Story Telling (Dialogbild | Strategypicture | VisionPictures |"BigPicture" | Illustration)
▪ Service & Sales Consulting & Training
▪ Team-, Leadership- & Organization Development, Teambuilding
▪ Strategy Consulting
▪ OKR/KPI Strategy & Setting
▪ Resilience-Training & Guidance (stress prevention, coaching and guidance)
▪ Team-, Leadership- & Organization Resilience Strategies
▪ Applied Kinesiology
▪ Personal-, Mgmt.- & Teamcoaching
▪ Outdoor-Coaching & Mindfulness-Training
▪ Learn Coaching (Learn-development and -strategy for adult education, children and adolescents)
▪ Personality accompaniment, potential development
▪ Customer Journey Mapping, Design Thinking
▪ Scrum / Agile Project Management

Principal Advisor for Transformation & Adoption (Change Management)

SoftwareONE
Advisory, Consulting & Coaching
Empowering and guiding People in Organizations to adapt to continuous (digital) Transformation with systemic view through Changes (Technological & Cultural).
Driving successful and measurable User Adoption, creating fast and collective understanding by using Visualization & Innovation Methods.
  • Change Management (People & Culture, Organizational Change - intern & extern)
  • User Acceptance & Adoption of techn. Solutions
  • (Syst.) Business Consulting & Coaching
  • Guidance for Transformation
  • Teambuilding and -coaching
  • Syst. Organizational Development
  • New Work Strategies, Agile Structures
  • Innovative Solution- & Service Design
  • Resilience Coaching
  • Visual Facilitation and Visual Change Consulting

MSFT Copilot Champion & Change Lead (GenAI) - DACH

SoftwareOne
Role: Copilot Champion & Change Manager DACH (Strategy, ACM Service Development & Evangelist)
  • As a Copilot Champion and Change Manager for the DACH region, I am at the forefront of ACM Copilot Services development (GenAI) on a global scale. My role involves not only strategizing and developing services - for internal and external approach - but also evangelizing the benefits and capabilities of Copilot to a wider audience.
My responsibilities include:
Developing Global ACM Copilot Services
  • I am instrumental in shaping the future of the SWO - ACM Copilot Services, contributing to its evolution and growth on a global scale.
  • Onboarding, Mentoring, and Training:
  • I play a pivotal role in onboarding new ACM colleagues, mentoring them, and providing training in various new services and methodologies.
  • SWO internal Copilot PoC (Adoption & Change Management):
  • I served as a responsible point of contact for internal Copilot adoption and change management, ensuring smooth transitions and effective utilization of the platform.
  • As a Strategic SWO Copilot User/Champion and Principal ACM Consultant,
  • I lead Copilot Adoption, strategize its use, help communicate the benefits, usage, and ethical considerations, train users, organize events and workshops, and foster an interactive community for sharing updates, latest findings and best practices. (Internal/SWO PoC & external/Customers)
My goal is to foster a collaborative environment that maximizes the potential of AI / Microsoft Copilot.

Mentor/Coach

SoftwareOne
for Team Members / Colleagues

Senior Customer Success Manager CX (SaaS ☁️ | Strategy)

Oracle Corp.
Key Responsibilities & Achievements
  • Led customers through the full cloud lifecycle (Onboarding, Adoption, Utilization, Consumption, Renewals) with a strong focus on change management and stakeholder alignment.
  • Presented the Oracle Cloud value proposition to senior executives and technical audiences, translating technology into business impact.
  • Delivered technical onboarding sessions and SaaS workshops, accelerating user readiness and adoption.
  • Conducted executive business & operational reviews, providing clarity on KPIs, risks and transformation progress.
  • Defined business objectives, success criteria (ROI) and measurable transformation outcomes with customers.
  • Partnered with account teams to build holistic transformation strategies and ensure a seamless customer experience.
  • Gathered customer insights to influence product roadmaps and feature enhancements.
  • Supported key milestones such as upgrades, new releases and process transitions, ensuring smooth execution.
  • Analyzed baseline metrics and demonstrated value realization through KPIs and benchmarking.
  • Provided best practices, change guidance and industry benchmarks to strengthen cloud maturity.
  • Acted as single point of contact for strategic accounts, coordinating Oracle experts as needed.

Oracle Service Cloud Expert - Regional Lead Europe North

Oracle Corp.

Member of Oracle Women´s Leadership Germany - Team Munich (OWL)

Oracle Corp.
Diversity & Inclusion, Breaking unconscious Bias, Gender Equality, Mentoring, Oracle Women´s Leadership, Eventmanagement

Mentor (for Junior Team Members)

Oracle Corp.

Client Success Manager CX (SaaS ☁️ | Strategy)

RightNow Technologies
RightNow Technologies (Montana, US) got acquired by Oracle in 2012.
CSM "of the early hour of Cloud Business":
DRIVING CHANGE & SUCCESSFUL USER ADOPTION
Customer Success as a PHILOSOPHY should be the logical goal of every "helping" organization. Because the thought, the desire and the consistent mandate to do everything for the success of your customers, to create benefits and to strengthen the emotional bond over the entire customer journey - regardless of whether someone is already a customer or not - does not affect one or the other Department. It affects everyone.

Account Manager (CRM / Business Apps)

Sensix AG
Solution Selling and consulting of diverse CSM Solutions, like Microsoft Dynamics, Update Software AG, Salesforce, Siebel. (Implementation-, Migration-, Expansion-, Dataquality, Process Optimization-Projects)

Zertifikate

43 Zertifikate (CM, Agile, NLP, INQA, OE)

diverse namhafte Institute und Univeritäten

2026

Portfolio

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