31.08.2023 aktualisiert

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Project Manager

Germering, Deutschland
Nur Remote
Computer Science
Germering, Deutschland
Nur Remote
Computer Science

Profilanlagen

CV - Cem Cakirlar

Skills

JavaScript.Net FrameworkAPIsAgile MethodologieApache HTTP ServerIBM System IVoIPC#Configuration ManagementInformationssicherheitComputerprogrammierungComputernetzwerkeDatenbankenSAP Crystal ReportsDatenbereinigungDatensystemeRelationale DatenbankenDatenbank DesignDesktop-PcWeb EntwicklungExpertensystemeGoogle-AnwendungenIBM SPSSIISSystemanalyseIphone AppsUnix-ShellMicrosoft Sql-ServerMongoDBMySQLNode.jsOracle FinancialsSoftware für Roboter-AutomatisierungSAP ApplicationsSAP PSSeleniumSoftwareentwicklungSQLSQL Server Reporting ServicesSQL Server Integration ServicesTechnische DatenTypeScriptWeb ServicesDatenimportGenesysReact.jsBlazorSAP BusinessObjectsUipathVBA Programming LanguageLaptopsWeb TechnologiesReact NativeNetwork ServerCisco
.Net, Microsoft .Net, Agile Methodology, Apache, APIs, Blazor, C#, Cisco, computer networks, Computer Programming, IT Security, configuration management, Crystal Reports, Data Cleansing, data import, data systems, database design, database, desktops, expert systems, Genesys, Google Apps, AS400, IT infrastructure, IIS, JavaScript, laptops, Microsoft Office, MS Office, Microsoft SQL, MSSQL, Mobile App, MongoDB, MySQL, servers, NodeJS, Oracle, React Native, React, RDBMS, Robotic Process Automation, SAP, SAP systems, SPSS, SQL, SQL Server Integration Services, SSIS, SQL Server Reporting Services, SSRS, BusinessObjects, Selenium, software development, system analysis, technical data, TypeScript, UiPath, Shell, VB6, VOIP, Web Application Development, Web Services, WebServices, web technologies

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2016

Sprachen

DeutschverhandlungssicherEnglischverhandlungssicherTürkischMuttersprache

Projekthistorie

Call Center / Help Desk

Turk Telekom
Turk Telekom is the largest telecommunications company of Turkey.
After its privatization they started to touch clients thru campaigns over the phone to sell or
promote services. This project is about the outbound sales call center and its infrastructure. My
role was to implement the solution with ServicePattern VOIP software, support its operation,
generate reports for users and the customer.
Technologies and products used here are mainly but not limited to; Voxcon (predecessor of
ServicePattern), MSSQL, IIS, SSRS, SSIS, Webservices, C#, JavaScript

Call Center / Help Desk / IT Service Management

KKTCELL
KKTCELL is a sister company of Turkcell which is Turkeys largest mobile operator, in Northern
Cyprus. Our solutions are managing their internal (KKTCELL employees) and external (KKTCELL
customers, subscribers) call center and helpdesk operations with all aspects.
This is an ongoing support, development and enhancement project of Bilser, my current employer. It
is mainly a call center/help desk/service desk implementation with many integrations. The solution
implements ITIL's Incident and Problem Management parts with strict SLA management. My current role
is to analyze, answer, quote and plan/do implementation of customer requests and support them. The
project covers all the KKTCELL subscribers which are currently more than 500K and has a daily
Incident volume of several thousands.
Technologies and products used here are mainly but not limited to; HEAT, MSSQL, IIS, Web Services,
SSRS, SSIS, Oracle, SMS and Email Integrations.

IT Support and Security

IKV (İktisadi Kalkınma Vakfı
IKV is a non-governmental research organization specialized on the EU and Turkey-EU relations.
This project is a long-term IT support project focused on IT infrastructure of the institution
including servers, desktops, laptops, network and IT security.
Technologies and products used here are mainly but not limited to; Sophos, Microsoft based
technologies.

General Manager

Assistant General Manager

Special Projects Manager

Call Center / Help Desk

Eternity (Güzeliş Porselen San. Ve Tic. A.Ş.)
Güzeliş Porselen is producing and selling kitchen equipment for normal household.
This project was about their customer contact center, it is implemented with Voxcon (predecessor of
ServicePattern) and HEAT Classic software. My role in this project was to analyze the needs and
implement them, support the project and generate reports for all parties.
Technologies and products used here are mainly but not limited to; HEAT Classic software, Voxcon,
MSSQL, Crystal Reports, IIS.

Call Center / Help Desk

Sabancı University
Sabancı University is one of the first private Universities in Turkey.
This project is about implementing, enhancing and supporting the internal and external Help Desk /
Call Center of the University. My role was to implement the Call Center/ Help Desk solution,
integrate it with SAP and Cisco telephony systems, manage data import and export to/from other
systems, create and manage reports with Crystal Reports. The user base is all students, instructors,
professors and candidate students of the University.
Technologies and products used here are mainly but not limited to; HEAT, MSSQL, IIS, SSIS, SAP
Integrations, Email Integrations, Crystal Reports, VB6

Call Center / Help Desk

Koç Sistem A.Ş.
Koç Sistem is one of the largest companies belonging to Koç Holding, operating in the area of IT
support for large governmental institutions, banks etc. and also many different IT related areas.
This project was about managing the team of more than 1000 engineers across the country, organizing
the support requests, incidents from the customers and problems. The spare parts management for the
necessary actions for incidents are also managed in a different project.
Technologies and products used here are mainly but not limited to; HEAT, MSSQL, IIS, SSIS, AS400
Integrations, Email Integrations, Crystal Reports

Software Products Manager

Call Center / Help Desk

Alcatel Teletaş
Alcatel Teletaş was the main Alcatel business in Turkey. They currently operate under the name
Alcatel Lucent Teletaş.
This project was about the internal help desk and configuration management of the whole company. My
role was to implement all aspects of the helpdesk operation with the coordination of Alcatel
employees. The project served more than 1000 internal end users and thousands of configured items
all around Turkey for many years.
Technologies and products used here are mainly but not limited to; HEAT, MSSQL, IIS, Web Services,
SSIS, Oracle Integrations, Email Integrations, Crystal Reports

Call Center / Help Desk

Ministry of Finance
Ministry of Finance in Turkey has a project called Say2000i for General Directorate of Public
Accounts. In 1999, say2000i automation project was commenced to automatize accounting offices and to
establish a centralized public finance database. The project has more than 10000 users all over
Turkey.
The projects help desk and call center needs are covered by Bilser A.Ş. The call center
infrastructure is implemented and customized with tools provided by us. My role was to customize the
help desk application for the purpose and code necessary software to integrate the help desk
applications with the Oracle based data systems and Alcatel based telephony switches.
Technologies and products used here are mainly but not limited to; HEAT, MSSQL, IIS, Web Services,
SSIS, Oracle, Email Integrations, Alcatel Genesys APIs.

IT Support and Security

Koç Allianz Insurance
Call Center / Data Cleansing
Koç Allianz (Now Allianz) is one of the largest insurance companies operating in Turkey.
This project was about data cleansing thru custom SQL and other coding techniques as well as calling
the customer and querying their information on the phone. More than 1.6 million people data are
cleansed, consolidated and refreshed with new information. My role was to implement the cleansing
code, setup the call center with Voxcon (predecessor of ServicePattern) support it and generate
reports.
Technologies and products used here are mainly but not limited to; Voxcon (predecessor of
ServicePattern), MSSQL, IIS, SSRS, SSIS, Webservices, C#, JavaScript

Call Center / Help Desk

Darüşşafaka Society
Darüşşafaka Society was founded in 1863 with the aim of providing equality of opportunity in
education to needy, talented children who had lost their fathers.
This project was about handling calls for one of the society's revenue generation projects. It is
implemented with Alcatel switches on the telephony side and Goldmine CRM software is used for the
records management. My role was to setup and configure the Alcatel systems and Goldmine CRM software
as well as support the operation and generate reports for all parties.
Technologies and products used here are mainly but not limited to; Alcatel telephony switch,
Goldmine CRM, MSSQL, IIS.

Computer Programmer

10. Projects involved
All projects related to software development or integration/implementation are managed using Agile
Methodology for initial design, support and maintenance.

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