I am driven by the challenge of making complex digital projects work, of bridging the gap between technical enablement and business goals. I combine a very strong digital engineering background with data analysis proficiency and systemic expertise.
Skills
Data AnalysisScrumReengineering
MSc in Digital Engineering (Institut Polytechnique de Paris / Telecom SudParis)
Data Analysis: SQL, Tableau, dbt, MIT Certificate “Data Science: Data to Insights”, SAP (SE16)
4x Salesforce certified (Administrator, App Builder, Service Cloud Consultant, Business Analyst)
Automation of Personal Data Blocking & Deletion under GDPR | Lead Business Analyst
E.ON Deutschland
Energie, Wasser und Umwelt
5000-10.000 Mitarbeiter
Reengineered a compliance-critical GDPR blocking & deletion operations line across multiple IT systems, evolving from manual to an automated end-to-end ETL pipeline. Supported multiple process improvement initiatives regarding Data Subject Rights, Blocking & Deletion, Data Governance and Data Quality.
Tech Stack: Snowflake / dbt (SQL), Azure Data Factory (ADF) / Airflow, PowerBI & Tableau applied to Salesforce, SAP, Powercloud, IAM, Archiving and BI
Value Add: Best practice GDPR compliance, multiple Data Quality and Process Improvements
Service Excellence | Business Analyst, Salesforce Consultant, CX Change Agent
several SMEs and start-ups
Improved many customer journeys, delivered salesforce based Service & ERP service enablements from scratch
Reengineering of Online Customer Services | Lead Business Analyst
GASAG
Energie, Wasser und Umwelt
500-1000 Mitarbeiter
Designed the full reengineering of the online customer service platform through to a successful relaunch and continuous post-launch service extension (including predictive based churn management!), providing all necessary business and data analyses, continuously prioritizing and refining the product backlog, controlling outcomes and monitoring service operations.
Tech Stack: Tableau applied to SAP IS-U, SAP-CRM, Online Web Application
Value Add: Dramatically increased online service channel share, leading to increased sales opportunities and high service cost reductions.
Digital Infrastructure Services | Associated Business Analyst
Detecon International
Telekommunikation
1000-5000 Mitarbeiter
Analyzed numerous Telco/Carrier Services Portfolios as part of benchmarking and due diligence projects (Products, Prices, Service Levels).
Transformation of a Customer Service Operations Model | Change Management Project Lead
Vattenfall Europe
Energie, Wasser und Umwelt
500-1000 Mitarbeiter
Designed the Change Interventions Architecture and managed the Change Support Team for the large-scale reorganization of a Customer Service Unit and the end-to-end reengineering of many support & business processes (e.g. routing, 1st level customer support, workforce management, performance management, online self services). Impact: completion according to business plan with cost reductions of €40M p.a. and improved service quality (Response Time, First Contact Resolution, CSAT etc.).
Monitoring of the Customer Service Unit | Interim Cost & Service Manager
Vattenfall Europe Sales GmbH
Energie, Wasser und Umwelt
250-500 Mitarbeiter
Managed the Service Level Agreement / Contract with Vattenfall Europe Kundenservice. Launched a reengineering of the Network Usage Billing Processes leading to rightsizing and better service levels. Implemented a new benchmark-based Service Level Agreement with plan-based cost reduction incentives.
SAP ERP Reengineering Program | Change Agent
Vodafone Deutschland
Telekommunikation
>10.000 Mitarbeiter
Developed and implemented change management interventions for 1k employees driven by comprehensive business impact analyses.
IT Reengineering | Project Manager
NISSAN Deutschland
Automobil und Fahrzeugbau
500-1000 Mitarbeiter
Designed & commissioned a new IT solution for the incentive program for car dealers.
SAP IS-U / CRM Reengineering Program | Quality Acceptance Manager
RWE
Energie, Wasser und Umwelt
>10.000 Mitarbeiter
Managed the end-to-end quality assurance and business acceptance testing for the energy grid customer service processes within an IT program implementing new unbundling legal requirements and reengineering some core processes. Planning, Monitoring, Reporting, Support Documentation for testers.
Tech Stack: SAP IS-U, SAP CRM, SAP BW, SAP Solutions Manager
Value Add: Transparency on the System Quality before Go-Lives for the program and business stakeholders. Efficient Management of Test and Problem Management resources.
Public Safety Radio Network | Service Acceptance Manager
master-talk
Telekommunikation
50-250 Mitarbeiter
Managed the rigorous quality and acceptance testing for a Public Safety Radio Network, controlling the reliability of mission-critical radio and network control services.
Digital Infrastructure Rollout Management | Project Manager
ish Kabel NRW (today Vodafone Unity Media)
Telekommunikation
500-1000 Mitarbeiter
Coordinated and tracked the planning, rollout and acceptance of a regional fibre network.
Digital Infrastructure Planning | Project Manager
FirstMark Communications Deutschland
Telekommunikation
50-250 Mitarbeiter
Managed the planning of a national public voice & internet interconnection network including contract negotiations with infrastructure partners.
Public Telecommunication Service Launch | PMO Analyst
VEBA Telecom
Telekommunikation
>10.000 Mitarbeiter
Monitored the launch program of the Fench joint-venture (public telefony and internet services B2C & B2B) as PMO analyst.
Digital Infrastructure Rollout Management | Business Analyst
VEBA Telecom
Telekommunikation
>10.000 Mitarbeiter
Delivered guidelines for the planning of nation-wide network infrastructures based on combined analyses of regulations, costs and technical capabilities for all involved telecommunications technologies. Delivered comparable analyses for the business planning of a French joint venture.
Zertifikate
Scrum Product Owner
Scrum Alliance
2026
AI Governance Professional
International Association of Privacy Professionals
2026
Salesforce Certified Business Analyst
Salesforce
2023
Salesforce Certified Service Cloud Consultant
Salesforce
2020
Salesforce Certified Platform Administrator
Salesforce
2019
Salesforce Certified Platform App Builder
Salesforce
2019
Scrum Master
Scrum Alliance
2015
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