27.05.2026 aktualisiert

**** ******** ****
nicht verfügbar
info: nicht verfügbar bis 15.01.2028

beratende Betriebswirtin Strategic People - Process - Excellence Transformation, Coach & Change

Mönchengladbach, Deutschland
Weltweit
Diplom-Kauffrau
Mönchengladbach, Deutschland
Weltweit
Diplom-Kauffrau

Profilanlagen

Zertifikatspaket A. Gräfin v. Schweinitz 2025.pdf
Profil_CV inkl. Projektportfolio A. Gräfin v. Schweinitz 04_2026.pdf
Profile_CV incl. Project Portfolio A. Gräfin v. Schweinitz 04_2026.pdf

Skills

EnergieversorgungBankingBusiness-CoachingUnternehmensberatungStrategisches ManagementUnternehmenstransformationChange ManagementDigitalisierungUnternehmenskulturenTransformationsmanagementStrategieausführungServicenow
As an experienced Interim Manager with a strong focus on strategic organizational and business development, transformation, and change management, I have successfully led international transformation projects for many years. My expertise lies in implementing comprehensive change initiatives and developing sustainable business strategies that maximize both human and economic potential. With a deep understanding of the challenges posed
by restructuring, digital transformations, and efficiency improvements, I have successfully delivered numerous projects—from the implementation of complex IT platforms (e.g., ServiceNow, Celonis, Workday) to the optimization
of business processes and the promotion of a forward-looking leadership culture. My ability to bridge the gap between ambitious objectives and available  resources makes me a valuable partner for companies seeking to implement transformative changes in a targeted and sustainable manner.

Erfahrung

Berufserfahrungmehr als 10 Jahre
Freelancer seit2019

Sprachen

DeutschMutterspracheEnglischverhandlungssicherFranzösischgutSpanischverhandlungssicher

Projekthistorie

Strategic Consulting – Product Marketing & Communications

Sonstiges

500-1000 Mitarbeiter

Mandate extension following the successful development and implementation of the Operating
Blueprint in Content Marketing and its recognition by Executive Board and Strategy
  1. Project goal: Scaling and operationalizing a forward-looking Marketing Operating Model to successfullyimplement the 2030+ corporate strategy across the Marketing division, which is responsible for global brand management and cross-functional coordination across all markets and brands
  2. Focus Activities:
  3. Strategic sparring partner at top-management level to steer the transformation process and resolve complex stakeholder challenges
  4. Development of a practical operating blueprint as the company’s first fully functional, enterprisewide implementation of the 2030+ corporate strategy
  5. Scaling the model across the Marketing division, including strategic focus areas for AI enablement, AI insourcing, reskilling shift, and building a skills roadmap to empower the Marketing organization and establish a cross-functional expert network (OneMarketing)
  6. Structured execution of transformation and change management: developing the rationale and narrative, aligning stakeholders, clarifying roles, and empowering leadership teams for sustainable implementation of the strategy and Operating Model
Skills: Strategy, Strategic Corporate Development & Transformation, Business & Operating Model Design,
Strategy Operationalization, Change Management, Organizational Development, OE Design, AI Enablement,
Stakeholder Management

Interim Managerin – Director Content Strategy

Sonstiges

500-1000 Mitarbeiter

Projektziel: Strategische Weiterentwicklung und Optimierung von Prozessen, Strukturen und Teamführung bei einem der weltweit führenden Anbieter seiner Branche
Kernaufgaben:
  1. Enge Abstimmung mit dem Top-Management zur nachhaltigen Sicherstellung der Wettbewerbsfähigkeit in einem dynamischen internationalen Marktumfeld
  2. Strategische Neuausrichtung von Teamstrukturen und Rollenmodellen mit Fokus auf Change Management, inklusive Konflikt- und Widerstandsmanagement sowie Coaching zur Teamentwicklung
  3. Systematische Analyse & Optimierung von Projektportfolios, Workflows und Ressourcen mit Priorisierung zur Effizienzsteigerung und Synergieentwicklung über Bereichsgrenzen hinweg
  4. Beratung & Begleitung der kanalübergreifenden Content-Strategie im Einklang mit den übergeordneten Unternehmens-, Marketing- und Kommunikationszielen als strategische Sparringspartnerin der Bereichsleitung
  5. Entwicklung und Implementierung verbindlicher Qualitätsstandards, Prozesse und KPI-basierter Performance-Frameworks zur nachhaltigen Steuerung und Messung der Content-Performance
  6. Entwicklung eines strategisch-taktisch-operativen Entscheidungsrahmens für die Asset-Standardisierung zur Initiierung des Kulturwandels hin zu „Content that Matters“ und zur systematischen Bewertung von Technologiesprüngen, inklusive Einsatz von KI-Agenten zur Optimierung und Automatisierung der gesamten Produktionskette
  7. Erstellung eines umfassenden Übergabe- und Transformationskonzepts zur nachhaltigen Sicherung der strategischen Ausrichtung

Interim Director Corporate Strategy & Inhouse Consulting

Sonstiges

500-1000 Mitarbeiter

Position: Interim Manager / Consulting Project - Director Corporate Strategy & Inhouse Consulting (incl. Project & Process Excellence)
Project description: Establishment and management of a competency-based in-house consulting unit, which develops and advises on company-wide (global) concepts for organizational design, strategic topics, as well as ongoing structure, process and project improvements. Holistic consulting approach for the design and further development of the topic of “organization and processes”, as well as programs/projects for the fundamental transformation of the organization involving change management for all stakeholders involved. Derivation of e.g. functional strategies in collaboration with departments and other external consultants to achieve corporate goals, advice on the establishment and further development of a modern process management with the aim of leveraging the potential of automation and digitalization, group-wide control of the development and strategic project portfolio, including reporting line to the supervisory board/top management, comprehensive management of all consultants (including large consulting firms) for the further development of the customer's maturity level related to above topics.
Skills: Interim management, strategy, process management/PPE, in-house consulting, nextERP implementation workday, functional strategy, international collaboration model/foreign strategy, organizational design, change, transformation

Associate Partner

Internet und Informationstechnologie

< 10 Mitarbeiter

Preparation and support of the successful app launch through coaching of the founders, as well
as development of the target vision and suitable PR and change measures, advice on excellence e.g. in setting up
scalable processes, developing customer service, etc.

Skills: Digitalization, App Launch, Process Excellence, Product Ownership, Change Management,
Coaching, Communication Concept/Content Production/PR, Customer Journey

Associate Partner for a British consultancy

Energie, Wasser und Umwelt

1000-5000 Mitarbeiter

Project Description:  Development and implementation of a cross-functional delivery excellence approach (“Service Excellence Strategy Journey”) with the aim of strategically realigning the IT life cycle and the associated governance structures for the customer’s core energy trading and risk management (ETRM) system in order to increase internal customer satisfaction of the system users & stakeholders

Skills: Process Optimization, Digitalization/digital Transformation, System Governance, IT Service Delivery, System & Process Excellence, Stakeholder Management, BPR, Project Management, TOM, Coaching, ServiceNow, System & Process Governance, Strategy, Change Management, external Vendor Management, Product Ownership

Work Locations: Germany, Norway + Remote

Coach and Process Consultant

Pharma und Medizintechnik

50-250 Mitarbeiter

Project Description: Development, project management & roll out of a holistic approach for patients and employees of a private clinic to accompany and support improved patient and self-management

Skills: Mental Coaching, HR, BPR

Work Location: Cologne, Germany

Professional Mental Coach

Sonstiges

< 10 Mitarbeiter

Project Description: Mental Coach travelling with an upcoming tennis player to training and competition sites

Skills: Mental Coaching, Travel Management

Project Languages: + Portuguese, Italian

Work Locations: Cabe Verde, Spain, Morocco, Portugal, Gibraltar, Croatia, Italy, Malta

Project Lead

Banken und Finanzdienstleistungen

>10.000 Mitarbeiter

Team size – direct reports: 7 with Project Teams: varying from min. 5 to over 50 members and an overall platform impact affecting > 3000 users

Project Description: Implementation of an In-house Consulting Unit with the focus on Operational Excellence goals, responsible for departmental and cross-company, primarily agile, projects in the PaaS/SaaS environment (ServiceNow, Celonis, JIRA) with a lasting impact on the business results

  • Celonis: Implementation of the process mining platform Celonis including contract negotiation, software installation, connection of first ServiceNow processes (see below) and their in-depth analysis to derive process optimization measures for the back office and the nationwide branch network coordination, revision of the status models, complaint topics etc., ideation and networking with the R&D/dutch inventor in order to realize projects together
  • ServiceNow: Proof of Concept (PoC) realization, Contract Negotiation/Tendering Process, Management of technical solution consultants, Service Provider Monitoring/Outsourcing Management, Internal and External Audit, Development of Platform Roadmap, User and Data Management Concept as well as Change Management Measures, evaluation a/o implementation of the following customized applications and major processes:
    • HR Case Management
    • weCare – Service Management for all 330 branches and backoffice units
    • Iron Mountain Connection – Archiving Requests and Data Deletion
    • MisPagos – Failed Payments Resolution
    • Third Party Financial Institute Requests
    • IT Project Lifecycle/ITBM – Demand and Project Management, JIRA connection
    • IT Protection Requirement Analysis
    • IT Systems Map
    • Centralized Complaint Management
    • Compliance Product Monitoring Catalogue
    • Event Management for external guests
    • Data Management (SPOT (Single Point of Truth), Data Event Management, Data Governance, Manual Reports)

Skills:    agile Project Management, SCRUM, PaaS/SaaS ServiceNow, Process Mining Celonis, Performance Analytics, Dashboards (comparable with Microsoft Power BI), JIRA, Change Management, Provider Monitoring, Business Process Reengineering (BPR), Operational Excellence, Digitalization, Stakeholder Management, Communication, Change Management

Work Locations: Mönchengladbach, Frankfurt a.M., nationwide HR Case Management/Germany

Part-time Project Lead with direct reporting line to the board

Banken und Finanzdienstleistungen

>10.000 Mitarbeiter

Project Description: Development and rollout of a change management and especially communication concept for a nationwide merger and restructuring project for more than 4500 affected employees

Skills: Change Management, Communication

Work Location:  Mönchengladbach

Project Lead

Banken und Finanzdienstleistungen

>10.000 Mitarbeiter

Project Description: Projects of varying sizes evolving around the business area of Operations

  • Business Process Reengineering/Restructuring projects achieving Operational Excellence: Analysis and review of all Operations Departments and their processes resulting in process improvements, a roadmap for digitalization projects and execution of further restructuring
  • PMO: High revocation volumes of credit agreements for consumers
  • Taskforce: Labor Union strike affecting Cash-In Transit for branches and ATMs

Skills: Process Management, Business Process Reengineering, Operational Excellence, Operations, Kaizen, Digitalization, Audit, Cashflow Management

Work Locations:  Mönchengladbach, Frankfurt a.M./Germany

Project Lead

Banken und Finanzdienstleistungen

>10.000 Mitarbeiter

Project Description: Projects of varying sizes evolving around the business area of Quality Management

  • Business Process Reengineering/Restructuring projects achieving FTE reduction/Cost reduction goals
    • Site Closure Frankfurt a.M. second building
    • Several department rationalizations
    • Area merger Quality Management with Operations
  • Implementation of a formalized Complaint Management
  • Task Force: Customer management & handling of complaints due to the closure of a real estate investment trust
  • Implementation of a central Idea Management
  • Workstream Lead: Securities Portfolio Merger to the new Core Banking System
  • Quality Monitoring: Holistic analysis and optimization of the existing process landscape to implement future-oriented and efficient management monitoring and reporting processes in order to be legally compliant and meet the regulatory requirements regarding bank-wide quality controls (Audits, SOX, Business Continuity Management, OpRisk)

Skills: Process Management, Business Process Reengineering, Operational Excellence, Quality Management, Kaizen, Audit, SOX, BCM, Risk Management

Work Locations:  Mönchengladbach, Frankfurt a.M./Germany

Project Manager

Banken und Finanzdienstleistungen

>10.000 Mitarbeiter

Project Description: Projects related to Marketing and Product Management for the Credit Card portfolio

  • Project Lead: FIFA Frauen WM 2011 cooperation with VISA
  • Workstream Lead Business: Credit Card Migration to a new Core Banking System
  • Development of Credit Card paper-based Mailings and Newsletter Campaigns
  • Product Launch of the Santander Ferrari Card
  • Restructuring and optimization of several credit card related processes e.g. online Cash Call request, automation of manual reportings as well as the card cancellation process for the back office unit

Skills: Product Management, Process Improvement, Marketing
Work Location: Mönchengladbach/Germany


Zertifikate

PRINCE2 Foundation & Practitioner

STC Higher Education Malta / Axelos

2023

Systemic Constellation Work accredited by VdMTC

Rubin Institut

2021

ECA Business & Management Coach Advanced Level

European Coaching Association

2020

NLC Master Coach

Besser-Siegmund Institut / Gesellschaft für neurolinguistisches Coaching

2019

Psychological Advisor / Hypnoanalyst

ICHP

2019

wingwave Coach

Besser-Siegmund Institut

2018

TUM Leadership Excellence

Technische Universität München (TUM)

2018

Celonis Data Viewer & Celonis Data Analyst Training

Celonis

2018

TUM Management Keys

Technische Universität München (TUM)

2017

Certified Systemic Coach & Change Manager

INEKO Institut zur Entwicklung personaler und interpersonaler Kompetenzen

2015


Kontaktanfrage

Einloggen & anfragen.

Das Kontaktformular ist nur für eingeloggte Nutzer verfügbar.

RegistrierenAnmelden