IT Support Specialist

With over 9 years IT Experience under my belt,  and 5 of which are within the BPO sphere. I am the PERFECT contractor for your project.
I specialized in optimizing desktop support services, for small to medium size businesses. Operating in complex enterprise windows platforms. Whether I am providing support for your staff members or your product end-users. My skills will enable your staff and end product consumers to recover with fast-paced resolutions that will ensure maximum productivity and consistent customer contact with available product support.
I am experienced with providing support with various task.
. IT Operation Management
. Helpdesk Management - Servicing hundreds of customers daily meeting Ticket SLAs
. Windows Server Administration: Active Directory, DHCP, GPO
. Network Troubleshooting
. Email Support
. Inbound call support and Outbound call support
. Software product knowledge
. Remote technician support- TeamViewer, Logmein
. Live Chat support
. Data Entry (File Conversation, Data Mining, Spreadsheet Design
. MS office ? Microsoft Excel, Word, and PowerPoint, Outlook
. Computer/laptop troubleshooting
. IT Security knowledge frameworks and implementation strategist: Vulnerability checks and IT Risk assessment
My comprehensive experience will help drive goals to increase your customer initiatives and any other campaigns. My additional talents in communication, creative development, will impact significant contributions to your organization.