CRM Change and Release Coordinator

Vaud  ‐ Vor Ort
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Schlagworte

Beschreibung

For a project with our client in Lausanne, we are looking ASAP for a

CRM Change and Release Manager

Tasks:

As a Support Team member with experience, knowledge/understanding of cRM technical/functional area, he/she will act as the Single point of contact in the cRM team in all matters relating to Change & Release Management and new markets inquiries.

  • Is responsible for ensuring the Change & Release Management processes are known & applied throughout the cRM team
  • Performs an initial validation/filtering of Change Requests
  • Is responsible for ensuring Change Requests are of the agreed quality throughout the life cycle, as well as monitoring and controlling them
  • Submits Changes to Change Approval Board and report on the priorities agreed during the Change Approval Board
  • Coordinates all the efforts across the stakeholders to ensure the team can deliver the agreed changes
  • Provides all deliverables related to his role in the Change & Release Management process
  • Release management being managed from a project perspective, he/she will also endorse the role of project manager and drive the project from initiation until closure
  • Manage inquiries from new markets
  • Update the market tracker document consolidating the market inquiries
  • Pre-assess the maturity to join the cRM program
  • Provide presentations on the cRM integrated solution
  • Asses and monitor solution adoption of live markets
  • Support adoption of new functionalities release for live markets
  • Project Management experience and skills. Proven track record in delivering complex projects.
  • Ability to manage stakeholders including senior management.
  • Ability to drive priorities and execution autonomously.

  • Requirements:

  • Minimum 5-year experience in CRM Project management and Change and release management
  • Business knowledge and experience with specialization in CRM technologies, solutions, best practices and processes; ability to put technologies into context/link business needs to applications and technologies.
  • Has in-deep knowledge/understanding of Change and Release processes
  • Are you interested in this position? Then we are looking forward to receiving your application.

    Start
    ab sofort
    Dauer
    31.07.15
    Von
    Harvey Nash IT Recruitment Switzerland
    Eingestellt
    21.03.2015
    Projekt-ID:
    872442
    Vertragsart
    Freiberuflich
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