Beschreibung
For a project with our client in Lausanne, we are looking ASAP for a
CRM Change and Release Manager
Tasks:
As a Support Team member with experience, knowledge/understanding of cRM technical/functional area, he/she will act as the Single point of contact in the cRM team in all matters relating to Change & Release Management and new markets inquiries.
Is responsible for ensuring the Change & Release Management processes are known & applied throughout the cRM team Performs an initial validation/filtering of Change Requests Is responsible for ensuring Change Requests are of the agreed quality throughout the life cycle, as well as monitoring and controlling them Submits Changes to Change Approval Board and report on the priorities agreed during the Change Approval Board Coordinates all the efforts across the stakeholders to ensure the team can deliver the agreed changes Provides all deliverables related to his role in the Change & Release Management process Release management being managed from a project perspective, he/she will also endorse the role of project manager and drive the project from initiation until closure Manage inquiries from new markets Update the market tracker document consolidating the market inquiries Pre-assess the maturity to join the cRM program Provide presentations on the cRM integrated solution Asses and monitor solution adoption of live markets Support adoption of new functionalities release for live markets Project Management experience and skills. Proven track record in delivering complex projects. Ability to manage stakeholders including senior management. Ability to drive priorities and execution autonomously.
Requirements:
Minimum 5-year experience in CRM Project management and Change and release management Business knowledge and experience with specialization in CRM technologies, solutions, best practices and processes; ability to put technologies into context/link business needs to applications and technologies. Has in-deep knowledge/understanding of Change and Release processes Are you interested in this position? Then we are looking forward to receiving your application.