Beschreibung
Internal/external services in Telecom and IT domains
Design, develop, implement, maintain monitoring solutions
Design, develop, implement, maintain reporting solutions involving various technologies
Specify E2E monitoring needs in projects
Maintain, enhance monitoring dashboard
Quality and performance analysis in transition and operation phases
Design, analyse, report KPIs and PIs
Define requirements, test and validate reports ordered to suppliers
Control quality of service delivered to end customers, partners
Support troubleshooting activities
Participate in periodic Service Improvement Plan meetings
Design, develop, implement, maintain configuration assurance tool for transmission
Design, develop, implement, maintain SMS Viewer tool to support technical diagnosis (>100 users)
Act as lead analyst and technical SPOC of a customer care diagnosis automation application for technical complaints
- manage enhancement projects
- specify, implement, test new diagnostic rules
- maintain automation rules with service changes
- establish statistics and report findings for service continuous improvement