Technical User Support Analyst

Genève  ‐ Vor Ort
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Schlagworte

Beschreibung

Our client, is looking for a Technical User Support Analyst to perform the follow duties:

  • Provide on-site support as well as support by phone and email
  • Isolate and determine root cause of technical problem based on client input and remote management technology
  • Determine effective resolution of issues by troubleshooting and analysing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation
  • Determine business impact of problem based on Business Unit criteria
  • Provide remote technical support for hardware (printers, desktop, laptop, drivers, monitors, and MHDs) and software (internally developed applications, productivity, computer operating systems, Internet applications, and various drivers)
  • Interact with internal and/or external escalation resources to resolve complex technical issues
  • Recommend current supported software applications and hardware appropriate to best meet client requirements
  • Create and update knowledge base to improve service to clients including: develop written procedures, tips, reports, and support related material
  • Acquire and maintain knowledge on newly purchased and existing supported desktop software, hardware, and systems
  • Work on tasks to develop and/or address process improvements, training, knowledge transfer, reports, and documentation
  • May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization
  • Assist with the testing of new or upgraded PC software and hardware releases as requested
  • Develop solutions to a variety of problems of moderate scope and complexity
  • Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices
  • Represent the organization as a prime contact with the business and interact with senior internal personnel to investigate the business needs
  • Able to work autonomously
    • Provide regular updates on task status
    • Take part in national & international projects
    • Contributes to the completion of organizational projects and goals.
  • Administer accounts and access on various platforms (desktops, Workstation and mid¬range).
  • Can effectively communicate policies/standards/guidelines to the business.

The ideal candidate will speak fluent French and English and be available immediately.

Start
ab sofort
Dauer
3-6 months
Von
Darwin Recruitment
Eingestellt
11.02.2015
Projekt-ID:
849019
Vertragsart
Freiberuflich
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