Beschreibung
Our client, is looking for a Technical User Support Analyst to perform the follow duties:
- Provide on-site support as well as support by phone and email
- Isolate and determine root cause of technical problem based on client input and remote management technology
- Determine effective resolution of issues by troubleshooting and analysing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation
- Determine business impact of problem based on Business Unit criteria
- Provide remote technical support for hardware (printers, desktop, laptop, drivers, monitors, and MHDs) and software (internally developed applications, productivity, computer operating systems, Internet applications, and various drivers)
- Interact with internal and/or external escalation resources to resolve complex technical issues
- Recommend current supported software applications and hardware appropriate to best meet client requirements
- Create and update knowledge base to improve service to clients including: develop written procedures, tips, reports, and support related material
- Acquire and maintain knowledge on newly purchased and existing supported desktop software, hardware, and systems
- Work on tasks to develop and/or address process improvements, training, knowledge transfer, reports, and documentation
- May coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization
- Assist with the testing of new or upgraded PC software and hardware releases as requested
- Develop solutions to a variety of problems of moderate scope and complexity
- Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices
- Represent the organization as a prime contact with the business and interact with senior internal personnel to investigate the business needs
- Able to work autonomously
- Provide regular updates on task status
- Take part in national & international projects
- Contributes to the completion of organizational projects and goals.
- Administer accounts and access on various platforms (desktops, Workstation and mid¬range).
- Can effectively communicate policies/standards/guidelines to the business.
The ideal candidate will speak fluent French and English and be available immediately.