Beschreibung
Genesys Reporting Consultant
Genesys Reporting, SIP, CCPulse, CC Analyser, ICON, Infomart
We are looking for a Genesys Reporting Consultant for a contract position to work in Switzerland. The project is to implement the Genesys Reporting Contact Center performance analysis tool for a Telco client.
Skill-set required
* Experience of Genesys SIP Framework in terms of Installation, Configuration & Troubleshooting
* Ability to install, configure & troubleshoot Reporting components like CCPulse, CC Analyser, ICON, Infomart and Interactive Intelligence. ( BO & Universe knowledge an added advantage)
* Should have good experience of defining statistics, formulas, reports in Genesys Stat Server
* Good understanding of Database with ability to write Stored procedures, SQL Scripts, DB connections
* Crystal Reports would be an advantage
* Clear understanding of ETL process