Beschreibung
Reference #:
5523WS
Industry:
Pharmaceuticals
Location:
Basel und Region
Start:
ASAP
Duration:
1 to 2 month
Role:
Technical Writer Level III 5523WS
Main responsibilities:
. Key: Technical writer with experience in ITILv3 best practice. Must have the ability to create, assimilate, and convey technical material in a concise and effective manner.
. Create and develop documentation as per the projects requirements.
. Assist in planning, creating and developing various manuals, training materials, instruction guides and other technical documentations.
. Participate in IT infrastructure/process/service design meetings with relevant SMEs (Subject Matter Experts).
. Gather all relevant IT infrastructure/process/service and support information from relevant SMEs.
. Incorporate all information into required IT infrastructure/process/service definition documents, support policies, work instructions, user documents, training guides, and other relevant documents.
. Assimilate knowledge during discovery and collaborate with senior management to assess current IT infrastructure/processes/services and define/document improvements in line with ITIL v3 standard.
. Assist in identification of discrepancies/gaps in current IT infrastructure/processes/services and deliverables.
. Review and edit technical writing by other team members to maintain clarity, consistency, and quality.
. Deliver final versions of the materials and submit to document control for release.
. Maintain project and task plans and assignments.
. Adhere to all departmental policies, procedures, standards, and document templates where applicable.
Skills:
. Fluent in English - oral and written, German nice to have
. Excellent in technical English.
. Excellent technical documentation skills.
. 5+ years previous experience in writing technical documentation for IT infrastructure and process/service management.
. Experience in ITILv3 best practice required.
. Pharma experience together with a good understanding of processes/organization etc. is a true asset.
. Good understanding of GxP and 21CFR part 11 requirements, preferably in Pharma Industry.
. Experience with MS Office Tools, MS SharePoint and MS Project.
. Team work in a challenging IT environment.
. Ability to work in an international as well as multicultural environment.
. Good verbal communication skills.
. Ability to translate complex concepts into user-friendly, clear, concise information for the end user.
. Good illustration skills.
. Flexibility and experience in prioritizing tasks.
. Ability to deal with variable workload.
. Ability to achieve goals and resolve issues.