Beschreibung
Skill Description of Genesys WFM
- Complete understanding Genesys SIP, Framework & WFM architecture.
- Experience in Deployment, configuration and troubleshooting Genesys WFM components like WFM Server, WFM builder, Data Aggregator, Daemon, WFM Stat Server along with Config & DB utility
- Development experience of 2-4 years in Genesys products is essential.
- WFM Operation and troubleshooting.
- Well known with terminologies used by WFM Operators & managers
- Good understanding of Genesys WFM integration with other systems eg Payroll, Attendance systems etc.
Language: German