Beschreibung
Genesys WFM
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Complete understanding Genesys SIP, Framework & WFM architecture.
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Experience in Deployment, configuration and troubleshooting Genesys WFM components like WFM Server, WFM builder, Data Aggregator, Daemon, WFM Stat Server along with Config & DB utility
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Development experience of 2-4 years in Genesys products is essential.
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WFM Operation and troubleshooting.
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Well known with terminologies used by WFM Operators & managers
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Good understanding of Genesys WFM integration with other systems eg Payroll, Attendance systems etc.
Must: English and German fluency