Beschreibung
Genesys Reporting
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Experience of Genesys SIP Framework in terms of Installation, Configuration & Troubleshooting
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Ability to install, configure & troubleshoot Reporting components like CCPulse, CC Analyser, ICON, Infomart and Interactive Intelligence. (BO & Universe knowledge an added advantage)
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Should have good experience of defining statistics, formulas, reports in Genesys Stat Server
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Good understanding of Database with ability to write Stored procedures, SQL Scripts, DB connections
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Crystal Reports would be an advantage
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Clear understanding of ETL process
Must: German and English fluency