Beschreibung
Harvey Nash is looking for a HR Service Desk Associate for a 11 + month project in Switzerland.
The role is for a candidate to maintain all kind of requests (calls/tickets) related to HR Admin Services - ticket resolution provided within SLA.
You are responsible for Supporting HR Business Partners, Line Managers and Employees for operational daily questions and ticket resolution and Supporting the HR Admin Service Manager around operational HR Admin tasks and issues covering services such as Entry, ELC, Transfer, Exit, Reporting as well as dispatching and work permit Managing HR Admin service requests (according service catalogue) and fulfilling processes and services according to HR P&S and internal work instructions; ensuring customer satisfaction while focusing on fast, qualitative and adequate service delivery Operating the CISCO telephone hotline and treating customer requests with team availability during office hours Ensuring appropriate Ticketing Tool usage Providing support to the overall HR Admin team and contributes in reaching the team goals Supporting in improving various HR processes; as required, taking over additional tasks as Subject Matter Expert (SME) in one or more areas (eg eFile, eForms, PKI registration, reporting, ePMP support) Requirements
1-3 years in HR or other administrative experience Commercial degree, further education in the HR services area (Personalsachbearbeiter/in or adequate education) Experience with SAP HCM Experience as project manager Experienced with Ticket Tool Experienced in working for a Service Environment Good spoken and written English and German, other language skills is a plus, eg French, Italian Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.
