Service Management Specialist - German Speaking - Switzerland

Zürich  ‐ Vor Ort
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Schlagworte

Beschreibung

Senior Specialist Service Management

Goals, Tasks and Duties

  • System Support Business Application Cherwell and keep them up to date; Application Owner
  • Implement and change Cherwell Application according Application according Business Requirement for internal & external Customers.
  • deliver Application Issues and Volume reporting
  • Cherwell-User and-Roll (administrate) Coordinate System- and Application-Support with internal IT and Vendor (Infrastructure & Application) and Key User
  • Document System Environment and Interfaces Support the internal Customers to find the optimal path
  • Interaction with internal IT, external partners and internal process owners; following ITIL v3 framework.

Requirements

  • IT related qualification record
  • ITIL Foundation v2 or v3 Certification
  • MS Office skills
  • Long term Experience in IT or Telecom carrier >business 5 Years
  • Experience in administrating IT Applications (Roll and process based operation)
  • Willingness to learn and work with Cherwell Service Management
  • Good Communication and Documentation Skills
  • Germanand good English (written and spoken)

Desirable

  • Experience implementation of service management
  • Implementation experience (user level and configuration level) with Cherwell service management
  • Advanced skills in Excel and Access
  • IT Expert certification
  • French/Italian Language Skills

Location

  • Zurich & Customer Sites

Duration

  • 6 months Initial - w/extension opportunities.
Start
keine Angabe
Von
Connect 44 UK
Eingestellt
04.12.2014
Projekt-ID:
818422
Vertragsart
Freiberuflich
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