Beschreibung
Senior Service Manager Specialist
Duties: System Support Business Application
Cherwell and keep them up to date; Application Owner Implement and change Cherwell
Application according Application according Business Requirement for internal & external Customers. deliver Application Issues and Volume reporting
Cherwell-User and-Roll (administrate) Coordinate System - and Application - Support with Sunrise IT and Vendor (Infrastructure & Application) and Key Document System Environment and Interfaces Support the internal Customers to find Remarks Application Manager/Owner Cherwell
Interaction with Sunrise IT, external Partner and internal Process Owner; following ITIL v3 Frame work Project and Product-Manager, IT, Vendor, Integrator and Sales, Finance
Providing support to users and process owner at other locations and ADMIN Training and Application development
IT related qualification record ITIL Foundation v2 or v3 Certification MS Office skills
Long term Experience in IT or Telecom carrier business 5 Years
Experience in administrating IT Applications (Roll and process based operation)Willingness to learn and work with Cherwell Service Management
Good Communication
Documentation-Skills
German and good English (written and spoken Project or Management Service)
Niceto have:
Experience implementation of service Any kind
Education management
socía I
Cherwell Service Management Advanced Skills in Excel and Access IT Expert certification
French - Italian - Language skills analytic thinking
Empathic ability to communication on differed