Salesforce - Project Manager - Complaint Handling - 123 Compliance App

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Salesforce - Project Manager - Complaint Handling - 123 Compliance App

We are looking for a Salesforce Project Manager who has salesforce 123 compliance which is an app that you can buy complementary to Salesforce.com.

High Level Responsibilities:

  • Act as associated project manager and support Complaint Handling project lead, including support in coordinating and tracking activities with regards to technical integration, data governance and system governance
  • Support project lead in coordination and tracking of activities including status reporting, reporting and managing risks, issues and dependencies and creating project documentations
  • Liaise with other A&S projects to solve open issues, follow up on cross-project activities and align timelines and manage cross-project dependencies.
  • Manage functional integration between Complaint Handling and CRM projects through the entire project life cycle. Both projects run on the same instance of Salesforce
  • Support set-up technical standards for aligned Salesforce system deployment between above projects
  • Act as liaison between Complaint Handling and A&S Program PMO

Your profile:

  • 5 years of project management experience in a major, global organization
  • Broad and strong experience in system implementations, Salesforce experience is a benefit
  • Solid understanding of Complaint Handling and CRM processes
  • Experience and knowledge of system integration is preferred
  • IT/solution architecture and business process design skills
  • Responsible and reliable
  • Strong communication skills
  • International mindset with clear goal orientation
  • Strategic mindset and able to lead change
  • Profound knowledge of Salesforce solution in combination with 123 Compliance App
  • Minimum Requirement: BS in Computer Science, business administration or equivalent degree and/or experience.
  • Preferred: Post graduate qualifications at a Masters or PhD level
  • Expert knowledge in area of Complaint Handling and CRM and preferably a broad IT experience
  • Project Management certification, eg PMI, is preferred.
  • ITIL knowledge, ITIL Foundation certification preferred.
  • Advanced English reading, writing, listening and speaking skills
  • Flexibility to travel for up to 20% of time including outside of home country
  • Flexibility to work outside of normal working hours or on call arrangements to provide support
Start
December 2014
Dauer
12 months min.
Von
NextLink Solutions
Eingestellt
18.11.2014
Projekt-ID:
809517
Vertragsart
Freiberuflich
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