Beschreibung
Responsible for ensuring that the internally and externally sourced Citrix services are aligned with business needs and are delivered in accordance with customer Service Level Agreements.
Responsible for the service life cycle management which includes service & technology life cycle management, architecture, service level management & process improvements, demand & capacity management, innovation, supplier & contract management, benchmarking, etc.
Major Accountabilities:
- Manages the service or service portfolio offered to customers. (Leads decisions to add, freeze, modify or discontinue the service or services within the tower.)
- Manages processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution.
- Ensures that all supporting components of the service are aligned and managed as an integrated service.
- Responsible for the overall continuous improvement, cost reduction and performance of the services.
- Is responsible for the budgeting and resource allocation for the service(s) for which he/she is responsible.
- Constantly monitors and reviews performance, provides a set of key service metrics
- Plans and negotiates with customers and peers to establish the overall service(s) and the associated characteristics of service(s) needed.
- Collaborates with the Sourcing Organization on supplier management and establishes/reviews/approves key contracts with external service providers, as needed
- Establishes/Updates/Approves the Service Catalogue entries, as needed.
- Ensure proper implementation of global standards, policies regulatory compliance (GLP & GCP)
Key Performance Indicators/Measures Of Success:
- Alignment of IT Services with business and IT strategy.
- Operational excellence: measurement through BSC/KPIs and customer satisfaction surveys.
- Closeness/integration with business function: be personally accepted by business management.
- Achievement of agreed targets in terms of quality, time and cost.
- Achievement of service levels corresponding to industry best practice (price/performance etc.)
- Achievement of modern technology and operations concepts according to industry best practice
Job Dimension:
- Manage a global team of three to five Citrix Engineers located in Cambridge (MA), Basel (Switzerland), and off-shore in India
- Prepare budget forecast for the team, licenses and other costs associated with running the service
- Manage Citrix Infrastructure supporting 5000 users, and VDI infrastructure of 200 hosts
- Manage renewal of Citrix licences and support contracts
- The position is located in Basel, Switzerland
Education/Experience Required:
- Bachelor's degree or above
- Minimum of 8 years experience in design, development, implementation, and management of IT systems for large, global organizations
- Extended knowledge of Citrix products - XenApp, XenDesktop, Netscaler. Citrix certifications are desirable.
- Experience as a System Admin/Architect/Engineer with Windows Server OS, Microsoft Active Directory, VMware ESX
- Familiar with networking technologies - TCPIP, DHCP, TFTP, Firewalls, DMZ
- Familiar with Application delivery methods and application packaging (APP-V, MSI)
- Project management experience or equivalent training
- Service Management and ITIL Experience.
- Extended experience in automation, configuration management
Work location: Basel
Start: 05.01.15 to 31.12.15
Duration: 1 year
Permits required: EU citizen or valid work permit
Workload: 85%
Language: Fluent in English
Ref: PS1681
BRINE SA is a solid, Swiss company with an impeccable reputation on the IT market for offering top IT professionals to major customers for their projects. We offer a speedy and professional solution by carefully selecting suitable consultants and IT-specialists on the basis of their qualification. We pay particular attention to their education, business and technical knowledge, professional experience, individual character and not least, personal preferences. We employ them while they work on our customer projects, take care of their payrolling, and generally strive to ensure they feel comfortable in their work environment, whether regarding business and technical issues, or administrational ones.
Interested?
If yes, then please send me your Curriculum Vitae.