Beschreibung
Citrix Service Manager: Infrastructure, VMware ESX, ITIL
My innovative and globally leading client is requiring an expert in IT implementation/development projects within large global organisations to manage a global team of 3 to 5 Citrix engineers. The Citrix environment is currently made up of 5000 users and a VDI infrastructure of 200 hosts. Preferably you will also have experience within a GxP environment.
The role is 12 months long, however due to the size of the organisation, I would imagine either an extension or the opportunity to move to another project.
Role Purpose:
*Responsible for ensuring that the internally and externally sourced Citrix services are aligned with business needs and are delivered in accordance with customer Service Level Agreements to Novartis IT Standards and in line with industry best practice.
*Responsible for the service life cycle management which includes service & technology life cycle management, architecture, service level management & process improvements, demand & capacity management, innovation, supplier & contract management, benchmarking, etc
Education/Experience:
*Bachelor's degree or above
*Minimum of 8 years experience in design, development, implementation, and management of IT systems for large, global organizations
*Extended knowledge of Citrix products - XenApp, XenDesktop, Netscaler. Citrix certifications are desirable.
*Experience as a System Admin/Architect/Engineer with Windows Server OS, Microsoft Active Directory, VMware ESX
*Familiar with networking technologies - TCPIP, DHCP, TFTP, Firewalls, DMZ
*Familiar with Application delivery methods and application packaging (APP-V, MSI)
*Project management experience or equivalent training
*Service Management and ITIL Experience.
*Extended experience in automation, configuration management
*Fluent in English
Please apply with a detailed and relevant CV to receive a full job description.
Citrix Service Manager: Infrastructure, VMware ESX, ITIL