Beschreibung
The eHelp team is a dynamic global team that provides a professional front-to-back support service to our clients Foreign Exchange, Equities, Fixed Income and IBD clients across their entire award winning eCommerce platforms. This eHelp role is mandated to provide an accurate, professional and friendly support service to our internal and external clients using all of our eCommerce platforms.
Description
The successful candidate will work in the eCommerce customer support center, answering business questions regarding eCommerce applications, monitoring system infrastructures and coordinating with production support teams.
The Job:
- Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and email
- Taking ownership of each client issue through root cause and solution
- Monitoring system infrastructure
- Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
- Coordinating/escalating to other production support teams and business groups
We are looking for candidates with:
- Business or technical apprentice applicants welcome
- Extraordinary Client focus
- Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
- Ability to work under pressure
- Fluency in English and German. French is considered a strong plus
- General interest and understanding of Internet technology, as well as understanding of most common Operating Systems. Must know Windows 7 and have a basic know-how with UNIX and Scripting.
- The ability to master new technology and effectively adapt knowledge and skills rounds off your ideal profile.
This is a long term contract with the chance to move into a permanent role after one or two years. This contract will give you the opportunity to learn all the different sectors in banking.