Beschreibung
Randstad IT Professionals is actively looking for a Service Manager for one of our major clients, a global bank headquartered in Zurich.
The Service Manager role is part of an integrated Global Service Management team where candidate is required to have experience, influence and judgment to effectively manage the Service Management Function.
This includes but is not limited to the following activities:
- Actively manage the assigned IT Service Portfolio and maintain a regulation-compliant Service Catalogue as well as its supporting Service and Operating Level Agreements (SLA/OLA). This includes monitoring, governance, reporting of SLA/OLA trends and tracking of Service Improvement Plans
- Assure end to end IT Service ownership and IT Service related financial management for all IT Services.
- Optimize IT Service value by enabling correlation of cost to service while continuously monitoring the IT Service quality.
- Execute assigned roles and responsibilities as per PTG governance model and IT Service Management Operating Model.
REQUIRED SKILLS & QUALIFICATION
- Experienced individual with >8 years IT Experience. Experienced in navigating a complex, global environment, coordinating and managing diverse teams, clients, and stakeholders.
- Significant knowledge and experience of production support services concepts in complex systems environments
- Strong Communication and Coordination Skills with IT and non IT users. Ability to deliver presentations to senior management
- Good People Leadership Skills:
Ability to build strong relationships in a multi-cultural environment across all levels within IT. Experienced in achieving results by leveraging resources within and outside of team or department.
- Strong Partnership and Teambuilding Skills:
Promotes cooperation and good working relationships among team members. Remains positive and supportive during change and has strong conflict management skills
- Proven Analytical and Problem-Solving Abilities:
Ability to understand the big picture - can step back and understand the context of problems before applying analytical skills to address the issues. When conducting an analysis, maintains a logical methodology and provides a proposal which can be communicated and agreed with various stakeholders.
- Proactive:
Ability to be passionate about the work and consistently strive for continuous service improvement.
- Organized:
Ability to effectively prioritize and execute tasks in a high-pressure environment. - Knowledge in financial services industry is an asset.
- Process knowledge in IT Service Management and ITIL v3
- English: must, German: very nice to have
- ITIL Foundations v3 Certification is required. ITIL Intermediate Certification (SOA, OSA, CSI) is desired
If you think this opportunity matches your skills and career interests do not hesitate to send us an updated version of your CV.
Due to the high number of applications we regret we are unable to reply to every applicant.
Please note that only candidates who are a close match will be contacted regarding this role; non EU/EFTA Citizens cannot be considered.