Beschreibung
For a project at our banking client site in Zurich, we are looking for a skilled and experienced
Service Manager IT Portfolio and SLAs (2212)
The Service Manager role is part of an integrated Global Service Management team where candidate is required to have experience, influence and judgment to effectively manage the Service Management Function.
This includes but is not limited to the following activities:
- Actively manage the assigned IT Service Portfolio and maintain a regulation-compliant Service Catalogue as well as its supporting Service and Operating Level Agreements (SLA/OLA). This includes monitoring, governance, reporting of SLA/OLA trends and tracking of Service Improvement Plans
- Assure end to end IT Service ownership and IT Service related financial management for all IT Services.
- Optimize IT Service value by enabling correlation of cost to service while continuously monitoring the IT Service quality.
- Execute assigned roles and responsibilities as per PTG governance model and IT Service Management Operating Model.
This is a highly visible role which actively supports and works with various stakeholders from Business Sponsor (IT Service Customer), Application Support, Application Development, IT COO, and IT Risk.
The role aims to increase business value through timely and high quality delivery, managed expectations, improved service alignment, governance and performance, and increased transparency of RTB cost.
Related regulatory requirements have to be met and ensured.
Your qualifications:
- Experienced individual with min. 8 years IT Experience. Experienced in navigating a complex, global environment, coordinating and managing diverse teams, clients, and stakeholders.
- Significant knowledge and experience of production support services concepts in complex systems environments
- Strong Communication and Coordination Skills with IT and non IT users. Ability to deliver presentations to senior management
- Organized: Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Knowledge in financial services industry is an asset.
- Process knowledge in IT Service Management and ITIL v3
- Sound IT knowledge and experience
- Budgetary management skills
- Team-oriented and skilled in working within a collaborative environment
- Excellent communication, coordination and interpersonal skills
Education:
- Bachelor's Degree is required/Master's Degree is desirable
- ITIL Foundations v3 Certification is required. ITIL Intermediate Certification (SOA, OSA, CSI) is desired
- Min. 10 years professionel experience
Fluency in English is mandatory, German would be an asset.
Are you available in September and do you consider yourself the ideal candidate? We look forward to receiving your application in .doc format.