Beschreibung
Bosshard & Partner is looking withMandate 2587 for an eCommerce Support Analyst
Project environment
Are you a person of above-average drive, eager to learn, develop and improve based on continuous and objective self-analysis and peer feedback? Do you thrive in a fast-paced and dynamic environment where you must deliver workable solutions on time without compromising long-term strategic goals? If so, this may be the challenge you are seeking. It starts with you if you would like to work for a global organization where individual contribution counts and where your ambitions and abilities can make a difference, please apply now.
The eHelp team is a young and dynamic global team that provides a professional front-to-back support service to our Foreign Exchange, Equities, Fixed Income and IBD clients across our entire award winning eCommerce platforms. This eHelp role is mandated to provide an accurate, professional and friendly support service to our internal and external clients using all of our eCommerce platforms.
Tasks
• The successful candidate will work in the eCommerce customer support center, answering business questions regarding the eCommerce applications of our client, monitoring system infrastructures and coordinating with production support teams of our client.
• Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and email.
• Taking ownership of each client issue through root cause and solution.
• Monitoring system infrastructure.
• Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders / Sales / Client Relationship teams and with external client technical staff.
• Coordinating / escalating to other production support teams and business groups of our client.
Requirements
• Business or technical apprentice applicants welcome.
• Extraordinary Client focus.
• Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms.
• Ability to work under pressure.
• Fluency in English is a must, every additional language (German or French) is considered a strong plus.
• General interest and understanding of Internet technology, as well as understanding of most common Operating Systems.
Workload: 100%
Start Date: asap
End Date: 6 months
Workplace: Zürich
Did we gain your interest? Please do not hesitate to contact Mr Thomas Bigler at or