HR Service Desk Associate

Basel-Stadt  ‐ Vor Ort
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Schlagworte

Beschreibung

Harvey Nash is looking for a Service Desk Associate for a 8 month project in Switzerland.

The HR Admin team covers services such as Entry, ELC, Transfer, Exit, Reporting as well as dispatching and work permit.

You are responsible for:

  • Maintaining all kind of requests (calls/tickets) related to HR Admin Services - ticket resolution provided within SLA
  • Performing service delivery according to the HR Policies and Standards
  • Supporting HR Business Partners, Line Managers and Employees for operational daily questions and ticket resolution and supporting the HR Admin Service
  • Managing around operational HR Admin tasks and issues
  • process creation, review, validation and implementation within HR Services Switzerland
  • Managing HR Admin service requests (according service catalogue) and fulfilling processes and services according to HR P&S and internal work instructions
  • Ensuring customer satisfaction while focusing on fast, qualitative and adequate ser-vice delivery
  • Operating the CISCO telephone hotline and treats customer requests and ensuring with team availability during office hours
  • Ensuring appropriate QUEST Ticketing Tool usage
  • Providing support to the overall HR Admin team and contributes in reaching the team goals
  • Supporting in improving various HR processes and taking over additional tasks as Subject Matter Expert (SME) in one or more areas (eg eFile, eForms, PKI registration, reporting, ePMP support).

    Requirements:

  • 1-3 years in HR or other administrative experience
  • Commercial degree, further education in the HR services are (Personalsachbearbeiter/in or adequate education)
  • Experience with SAP HCM
  • Experienced with Ticket Tool
  • Experienced in working for a Service Environment
  • Good spoken and written English and German, other language skills is a plus, eg French, Italian

    Are you available immediately, have experience working within a Life Science company?

    Please send your complete CV (Word documents preferred)

  • Start
    ab sofort
    Dauer
    31/03/2015
    Von
    Harvey Nash IT Recruitment Switzerland
    Eingestellt
    10.07.2014
    Projekt-ID:
    739623
    Vertragsart
    Freiberuflich
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