Service Transition Manager (Service & Delivery Mgmt. – nr. 2067)

Vertragsart:
Vor Ort
Start:
07.2014
Dauer:
6 Monate (Verlängerung möglich)
Ort:
Zürich
Eingestellt:
09.06.2014
Land:
flag_no Schweiz
Projekt-ID:
723241

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For a project at our renowned client in Zurich we are urgently looking for a

Service Transition Manager (Service & Delivery Mgmt. – nr. 2067)

The role is a combination of the classical ITIL based Service Delivery Manager, Change Manager and Release & Deployment Manager roles and therefore combines their duties and responsibilities.

Within Service Transition the Deployment Manager plays an important role, in order to ensure the planning and execution of the Production rollout of approved changes into the physical environment and has close collaboration with Application Development and as well the PTG Support SME's.

The activity of a Deployment Manager is a combination of:
- Plan & coordinate deployment execution of production changes (incl. DR) (main focus Mainframe and Unix/JAP)
- Review of deployment control procedures into UAT
- Moderation of Support Briefing Session for Support staff
- IT Control Tower: orchestrate, plan and conduct critical IT events
- Ensure Audit compliance
- Conduct post implementation reviews
- Respond to change inflicted production issues (PTS)
- Provide Service Transition SPOC to Environment Management (Process Governance/Tool Support)

The role provides a proactive advisory services to AD and other external stakeholders and he must ensure Operational Readiness of the PTG groups to support new or changed services. He must also ensure the continual improvement of all processes as the IT organization develops and evolves.

WORK EXPERIENCE/BACKGROUND:
Essential:
Minimum 5 years IT experience in development or support related activities

Desirable:*
- 5+ years of application development experience in the financial/banking domain.
- Previous demonstrated experience in a Service Transition Manager role (Change Manager, Release & Deployment Manager, Service Delivery Manager) or IT Project Manager role.
- Experience of working with offshore teams.

TECHNICAL/BUSINESS SKILLS & KNOWLEDGE:
Essential:
- Superior skills in technical and business analysis
- Excellent oral and written communication skills in English but preferably also in German; business writing skills
- Knowledge of IT Lifecycle models (Waterfall, Iterative, Agile, e.g. SDLC / SDLC +, IT-PV or new CS-SDF)
- Project Management and execution
- Knowledge of Support processes (ITIL)
- Good knowledge/prior experience in financial services domain

Desirable:
- Private- /Investment Banking domain knowledge will be an advantage
- SharePoint
- Knowledge of version control tools like SVN, VSS
- Strong developer / support experience

OTHER REQUIREMENTS

Desirable:
- Experience of project delivery in all aspects of the Transition Lifecycle Management for the introduction of outsourcing or managed support services.

If you have gained experience in these areas and have good German skills, please do not hesitate to apply now. Please send your detailed CV (MS Word file) and references (if available) to