Beschreibung
For our client, a well-known telecommunications provider, we are looking for a
Network Assurance Engineer
Location: Zurich
Start: 1/7/14
Duration: 3months+
Your tasks:
Lead troubleshooting coordination on high priority incidents to drive issues to fastest possible resolution while maintaining appropriate reporting and notifications to Upper Management
Understand and appreciate the impact of incidents on SLA targets, allowing for prioritisation of said incidents and ensuring that the day to day technical operations meet SLAs and issues are proactively addressed
Manage incidents to complete resolution in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate
Elaboration of forensic reports regarding major outages in the customer's network, including Root Cause Analysis
Manage post mortems for all major incidents to a satisfactory conclusion, reflecting the results on detailed reporting
Manage the Incident's SLAs, Key Performance Indicators (KPIs) where appropriate
Follow-up on the incident life cycle in order to maintain SLAs and KPIs, ensuring all incidents are progressing and being driven to resolution
Maintain known errors database and incident workarounds. Guide the teams and provide input for future improvements
Maintain and improve incident data and reporting, documenting and making transparent all relevant processes and procedures for the provision of Incident Management
Track and follow up on faults escalations made by our customer
Clearly communicate with internal business owners and external partners
Comply with Change approval process and change management.
Provide training and job aids where required for areas of responsibility
Your profile:
Good knowledge of the telecommunication network structure and equipment
Having previous experience in Incident Management roles within a company's structure
Very good communication skills in English
Advanced user of MS Office applications (Excel, Powerpoint, Word, Outlook)
Ability to quickly relocate to Switzerland, if not a local
Please send your well outlined and detailed CV with regard to job number 61134.
Due to work-permit restrictions, Swiss or EU passport holders are preferred!