Complaint Handling Manager m/f

Beschreibung

COMPLAINT HANDLING MANAGER m/f

RESPONSIBILITIES:

. Contact and coordination point for market reports (complaints/incidents)

. Completing and evaluating the messages to ensure customer satisfaction

. Report events to the competent authorities, in cooperation with RA

. Support for the implementation of Field Actions

REQUIREMENTS:

. Higher Education in Engineering or related fields

. Min 5 years experience in Medical Device or related fields

. In-depth knowledge of the medical device legislation/Vigilance

. Experience in Asian Markets (Central Asia, Japan, China etc.)

. Analytical Skills

. Ability to effectively manage workloads

. English fluent

OTHERS:

Location: Basel-Country

Start date: ASAP

End date: 31/10/14 (extension possible)

Hourly rate: negotiable