Beschreibung
My Zurich based client is urgently looking for a Lync Consultant for a 3-6 month contract, you will be tasked with the following -
* Planning/preparation/execution of the migration from Legacy chat systems (Mindalign, Interchange) to Lync Group Chat
* Planning/preparation/execution of the migration from Legacy hosted live meeting platform to LYNC
* Planning/preparation/execution of Vantage policy enforcement
* Planning/preparation/execution of the move of Swiss LYNC Pools from Green to Red Zone [CH Role Only]
* Bring system changes into production and performing initial implementations
* Implementing high-risk changes
* Server build and production readiness/QA
* Production-side project management with engineering team Additional Responsibilities
* Resolution of 3rd line application and system support issues
* Following defined problem management processes for service outages
* Troubleshooting root cause of problems through liaison with vendors and engineering team Essential Hard Skills
* Minimum 3 years 3rd line UC support experience in a large global organisation
* Strong project experience and understanding of processes
* Strong understanding of LYNC 2010 including experience of installing and configuring
* Strong understanding of Vantage (Actiance Product) including experience of installing and configuring
* Strong understanding of Vantage compliance policies
* Understanding of LYNC/Vantage Archiving technologies
* Strong troubleshooting skills with a proven record of resolving serious system problems through vendor liaison
* Understanding of Windows 200x, Active Directory
* Experience with Microsoft clustered SQL Servers (as used by LYNC)
* Documentation experience (procedures, system topology, operational run-books etc) Desired Hard Skills
* 3rd Line Mindalign support experience
* Understanding of Solaris/Linux O/S
Essential Soft Skills
* Strong communication skills with the ability to articulate technical ideas and document reports and procedures.
* Good customer focus and experience of working for demanding customers in a high-pressure environment.
Desired Soft Skills
* Experience of working for a global financial organisation
* Ability to communicate with people from all levels of the organisation