Beschreibung
TOPJOB in Zurich Switzerland!
Task
Support LYNC Programme/Project in its deliverables
Planning/preparation/execution of the migration from Legacy chat systems (Mindalign, Interchange) to Lync Group Chat
Planning/preparation/execution of the migration from Legacy hosted live meeting platform to LYNC
Planning/preparation/execution of Vantage policy enforcement
Planning/preparation/execution of the move of Swiss LYNC Pools from Green to Red Zone [CH Role Only]
Bring system changes into production and performing initial implementations
Implementing high risk changes
Server build and production readiness/QA
Production side project management with engineering team
Additional Responsibilities
Resolution of 3rd line application and system support issues
Following defined problem management processes for service outages
Troubleshooting root cause of problems through liaison with vendors and engineering team
Essential Hard Skills Experience and skills
Minimum 3 years 3rd line UC support experience in a large global organisation
Strong project experience and understanding of processes
Strong understanding of LYNC 2010 including experience of installing and configuring
Strong understanding of Vantage (Actiance Product) including experience of installing and configuring
Strong understanding of Vantage compliance policies
Understanding of LYNC/Vantage Archiving technologies
Strong troubleshooting skills with a proven record of resolving serious system problems through vendor liaison
Understanding of Windows 200x, Active Directory
Experience with Microsoft clustered SQL Servers (as used by LYNC)
Documentation experience (procedures, system topology, operational run books etc)
Desired Hard Skills
3rd