Beschreibung
ER & Partner AG specializes in the recruitment of specialists with a focus on IT, finance and engineering in the German-speaking Switzerland. The three companies Adverdi AG, IC & Partner GmbH and ER & Partner AG combine to form the P5group with currently 110 employees and is a significant player in the Swiss IT market.With the services business transformation projects and consulting, personnel recruitment and job placement, the group establishes a new and integrated customized sourcing model.
For our client in the financial service industry we are looking for a skilled
Contract: Supporter eDiscovery/ Symantec Discovery Accelerator (Nuix) (f/m) - Job ID 56022
Assignment Contracting / Payroll
Location Zurich
Capacity 100%
Industry Finance
Start to be discussed / asap
Duration 6 months, extension possible
Responsibilities
RTB:
- Investigation and resolution of incoming issues (incidents, service requests) from Business according to ITIL-based Incident Management process.
- Active ownership of open incidents - ensure resolution or workaround and escalation to Problem Management as appropriate
- Timely and accurate communication to Business and to other Support teams.
- Documentation and maintenance of per-application support procedures.
- Cross-training colleagues in the applications and underlying technologies and infrastructure forming the FID applications landscape.
- Engagement in knowledge transfer or Support hand-over process from 2nd/3rd level or vendors to ensure capture of Support requirements at an early stage and avoid loss of know-how.
Requirements
Familiarity with eDiscovery tools, in particular Symantec Discovery Accelerator; Nuix; Sherpa Discovery Attender.
Familiar with standard eDiscovery methodology.
Scripting ability to allow ad hoc requests to process unstructured data to be effectively handled (e.g. Perl, Python)
NUIX experience is an advantage as that is one of the key tools currently used
Microsoft Office (including advanced Excel)
Electronic Mail (RFC 822 & Exchange)
An understanding of Microsoft and Unix based distributed computing environments is beneficial to understand what records of electronic communications are available.
Awareness of trading settlement systems to understand the type of records these systems hold.
Awareness of trading / market data IM (e.g. Reuters, Bloomberg) functionality.
Ability to engage effectively to internal Clients (notably General Counsel and H.R.) (i) to understand requirements for a particular request (ii) to turn Business requirements into technical requests / activities (iii) to summarize and present the resulting information back to the Business requestor.
Excellent documentation skills to ensure that key processes are documented in an effective manner.
Languages
- English - fluent or mother tongue
- German - fluent
Soft Skills
- A high degree of discretion is required for this role
- Exceptional communicator at all levels
- Strong analytical skills
- Very good Relationship Management skills
Do you have the right mix of experience & skills and are ready for a new challenge in an international environment? When you are eligible to work in Switzerland or already hold a valid visa please submit your application via e-mail to:
Point of contact: Nadia Baumgartner
Please refer to: Job-ID 56022
ER & Partner AG - member of P5group (www.p5group.ch)
Expert Recruitment
Gubelstrasse 28, 8050 Zürich
Tel.:
www.erpartner.ch