Beschreibung
For a global bank we are looking for a Support Analyst to join the team.
The Job:
Primarily, this role will be responsible for providing day-to-day Production Support on a wide variety of incidents and requests to our business clients and technical stakeholders. Your solutions will directly benefit our internal users and external clients working on critical Trading & Sales systems. We have high expectations from our Production Support team, and rely on them to act as owners of the Production environment.
Key deliverables within this role include:
- Managing communication with internal clients within the Business and other IT teams (eg Application Development, Technology Infrastructure Services)
- Own and manage incidents through to resolution including investigating complex problems involving multiple systems and involving other IT teams as required
- Act as a leader during major incidents - helping to engage other teams as required and driving resolution of incidents having major impact to our business
- Act as a key stakeholder within development projects to ensure quality within software delivery and onboarding of knowledge from Application Development teams
- Performing out-of-hours work as required within a compensated and pre-allocated shift to provide support for application deployments and support of critical batch jobs/overseas businesses
Additional duties and responsibilities:
Acting as part of a team, you are expected to act as a contributor to positive change - driving process improvements and work-reduction to continue to work towards building a world-leading, cost-effective Production Support organization.
We are looking for:
The ideal candidate will frequently be required to work with minimal supervision within a team of around 5-10 application support analysts, and will use their initiative in making sound decisions and judgements based on their Business and IT experience & knowledge.
Must Have:
- Possess experience and a proven track record in an application support role
- Experience with Unix (eg handling files, searching logs, checking processes)
- Experience with SQL querying (Oracle/Microsoft SQL)
- Certified or knowledge of ITIL in an application support context;
- Strong team player
- Good listening & spoken communication skills in English
- Good problem-solving skills;
- Strong sense of ownership
- Ability to work without close supervision.
Nice to Have: Longer and in depth experience in Unix/Linux/windows system administration & Scripting; in dept experience of Oracle/Sybase databases & SQL; experience in Service Now; experience of Trading
We look forward to receiving your CV.