Service Delivery Manager (f/m) for Unified Communication

Zurich  ‐ Vor Ort
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Schlagworte

Beschreibung

Bosshard & Partner is looking with Mandate 2366

for a Service Delivery Manager (f/m) for Unified Communication


Project environment: A Swiss Insurance Company

Tasks

• Implementation and Management of Services (in close cooperation with service provider's customer service manager) for unified communications (environment: Cisco/Microsoft).
• Monitor and control performance of Services (in close cooperation with service provider customer service manager).
• Active leading, coordination and support of Service Providers.
• Act as a mediator between Service Providers and the Operation divisions.
• Determine process gaps and implement process improvements where necessary.
• Daily review of incidents, problems, changes, request fulfillment.
• Prepare reports in SNOW, weekly and monthly statistics.
• Improve implemented control mechanisms for SLAs & “Chase” Service Providers.

Requirements

Must have:
• Strong understanding of Service Management (experience from an IT Support Organisation or Service Desk as 2nd or 3rd Level Supporter or experienced Helpdesk Agent).
• Experience in an outsourced environment is a must (either on provider or customer side, we run a multivendor model).
• Basic Network knowledge (comparable to Cisco CCNA, Microsoft Lync experience).
• Good at tracking activities.
• ITIL V3 Foundation.
• Excel - reporting and formula functions & Powerpoint Presentation skills.
• German mother tongue, fluent in English.


Advantage:
• Knowledge of ServiceNow.

Soft skills

• Excellent communication skills.
• Very autonomous and reliable, with intercultural flair.
• Stress resistant and good intermediation skills.
• Well organized, able to set priorities.

Start Date: asap
End Date: 31.12.2014 (with option of extension)
Workload: 100%
Workplace: Zurich

Did we gain your interest? Please do not hesitate to contact Mr. Thomas Bigler at or
Start
04.2014
Dauer
8 Monate
(Verlängerung möglich)
Von
Bosshard & Partner Unternehmensberatung AG
Eingestellt
10.04.2014
Ansprechpartner:
Cloé Maglie
Projekt-ID:
693464
Vertragsart
Freiberuflich
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