SAP 1st Line Support Consultant - Service Desk Consultant

Beschreibung

SAP 1st Line Support Consultant - Service Desk Consultant

Client - Global Consultancy (FTSE500)

Role - SAP Service Engineer (1st Line)

Responsibilities -

To manage IT questions and incidents related to customers and users alike.
The ability to solve minor problems and have escalate 2nd and 3rd line issues to the relevant SAP Support departments (SAP Financials, SAP SCM, SAP HR etc.)

Position -

Prioritize and solve Incidents and Service Requests
Create incoming phone calls as Incidents, Service Requests and Requests for Change within Ticketing Tool
Deploy incidents and questions to the responsible persons (second level), monitor the incident resolution and update the incidents statistics
and status information
Informs pro-active all users in case of operational problems.
create and update documentation
Observe service times
Observe defined processes
Experience working with ITIL process

This role is initially for 6 months with a strong possibility of a further 6 month extension.

Rate - CHF per day.

Please forward your CV.