Beschreibung
SAP SERVICE ENGINEER - FIRST LINE SUPPORT - GERMANY - SWITZERLAND
SAP Service engineer needed for large consumer goods firm.
Support Engineer responsibilities
Manage IT questions and incidents from customers/end users.
Informs and supports the users when the IT environment is not up.
Solve incidents
Provide incidents and operationalmessages to the customers.
Consults, support and instruct the user for problem resolution.
Priortize and solve Incidents and Service Requests
Create incoming phone calls as Incidents, Service Requests and Requests for Change within Ticketing Tool
Deploy incidents and questions to the responsible persons (second level), monitor the incident resolution and update the incidents statisticsand status information
Informs pro-active all users in case of operational problems.
Create and update documentation- observe service times
Observe defined processes- use defined tools- ensure quality of service/check this quality within customer surveys
Organise and execute user training- proactivity in case of customer requirements/customer wishes
Consultants must speak Fluent English and German
If interested please contact Richard