Beschreibung
A global technology consultancy require a Senior Service Engineer for a key client based in Zuchwil, Switzerland. The ideal candidate will have Help Desk experience and SAP knowledge. SAP functional knowledge is mandatory.
Your responsibillities will comprise of the following:
- Manage IT questions and incidents from customers/end users.
- Informs and supports the users when the IT environment is not up.
- Will solve easy incidents and will provide incidents and operational messages to customers.
- Create incoming phone calls as Incidents, Service Requests and Requests for Change within Ticketing Tool
- Deploy incidents and questions to the responsible persons (second level), monitor the incident resolution and update the incidents statistics
- Create and update documentation
- Observe service times
- Observe defined processes
- Use defined tools
You are required to have significant experience in first level support. You are also required to have significant project experience (at the minimum one project as a project leader).
You will have German language skills.
For further information or to make a direct application please apply on the link below.