Voice Operations Engineer

Vertragsart:
Vor Ort
Start:
10/03/2014
Dauer:
12 months
Von:
RM IT Professional Resources AG
Ort:
Zürich
Eingestellt:
11.03.2014
Land:
flag_no Schweiz
Projekt-ID:
677105

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Voice Operations Engineer

Our client, in the IT-industry, is currently seeking for a Voice Operations Engineer in Zurich.
The Telecom Operations team is responsible for operating voice telecommunication services for a variety of internal customers, from casual phone users to demanding contact center agent groups. The Telecom Operations team provides a superior quality and highly resilient IP-based voice transport layer, leveraging our client's own global MPLS network and a number of global as well as in-country VoIP/PSTN carrier interconnects. We're seeking passionate voice operations engineers to actively monitor our client's global SIP-based network, troubleshoot performance, availability, quality and security glitches, and to work closely with network architects on continually optimizing the network design and our global front-line voice support team. You will be based in Zurich and will not be required to travel.

Responsibilities:

Monitor voice network for availability, performance, quality and security issues

Respond to and troubleshoot VoIP-related incidents (tier 2)

Analyze failures for patterns and feed voice engineers with design optimization proposals

Requirements:

Bachelor's degree in Computer Science or Engineering (in lieu of degree, 4 years relevant experience)

Experience with operating complex corporate, call center or telecom service provider VoIP (SIP) based networks

Proficiency in English language, spoken and written

IP network engineering knowledge

Strong troubleshooting and problem solving skills

Some Scripting (Python preferred)

Experience with OpenSource VoIP projects, Acme Packet SBC, Avaya PBX platforms

Interested?

If you think that you are the ideal candidate for this position please send a copy of your CV as a Word Document, references and a daytime contact telephone number.

Please note that applicants must be eligible to qualify for a work permit in the specified location.