Beschreibung
Reference Nr: 4764TG
Industry: pharmaceuticals
Place of work: Basel
Start: 01.04.2014
Duration: Ca. 9 months
Introduction:
For one of our clients in Basel we are looking for a Technical Writer to ensure our clients Service Integration and that the Governance/Reporting team is able to deliver the agreed technical documentation targets in a cost effective and timely manner for and to the different stakeholders.
The main Job objective is to provide different types of documentation activities and relief the team from document production load.
Role:
* Create and maintain documentation ("as is" and "to be" processes)
.Ensure that developed documentation is in line with internal and external requirements and regulations
.Elaborate specifications and support projects as a business analyst
.Gather requirements, analyze the impact on Service and Operations, specify process improvements and support the improvement/process implementation (eg in user acceptance tests)
Requirements:
MUST-HAVE
. 5+ years of experience in an IT function ideally IT Service Management within a business analyst and process engineering role
. Proven experiences in service management processes (ITIL V3) and best practices
. Proven experience in requirements management
. Proven experience in writing functional & design specifications, process descriptions and/or user guides and manuals - based on business requirements
. Good understanding of a Business Intelligence architecture and related technical systems
. Good to excellent understanding of SharePoint 2010 (Power User level)
Proven experience in utilizing and managing content on SharePoint 2010 (beyond normal end-user knowledge), (eg creating and maintaining lists and libraries effectively, publishing documentation, using Visio Process Repository, etc)
. Experience in working independently with Manager in different location/timezone
. Knowledge and understanding of "Good Documentation Practices"
. Ability to solicit information from subject matter experts
.Good written, presentation and verbal communication skills
Desirable:
. Good understanding of SQL Reporting Services
. Good understanding of Data Warehouse concepts
Language:
Good to excellent command of English.
German and any additional language is a plus