Beschreibung
Responsible for ensuring SIAM Service Integration and Governance/Reporting team is able to deliver the agreed technical documentation targets in a cost effective and timely manner for and to the different stakeholders. The main Job objective is to provide different types of documentation activities and relief the team from document production load
Major Responsibility:
Create and maintain documentation ( as is and to be processes).
Ensure that developed documentation is in line with internal and external requirements and regulations
Elaborate specifications and support projects as a business analyst
Gather requirements, analyze the impact on Service and Operations, specify process improvements and support the improvement/process implementation (eg in user acceptance tests)
EDUCATION
Essential:
Good to excellent command of English. German and any additional language is a plus.
5+ years of experience in an IT function ideally IT Service Management within a business analyst and process engineering role
Desirable:
Good understanding of SQL Reporting Services
Good understanding of Data Warehouse concepts
EXPERIENCE
Proven experiences in service management processes (ITIL V3) and best practices
Proven experience in requirements management
Proven experience in writing functional & design specifications, process descriptions and/or user guides and manuals - based on business requirements
Good understanding of a Business Intelligence architecture and related technical systems
PRODUCT/MARKET/CUSTOMER KNOWLEDGE
Knowledge of pharma environment is a plus
SKILLS/JOB RELATED KNOWLEDGE
Good to excellent understanding of SharePoint 2010 (Power User level)
Proven experience in utilizing and managing content on SharePoint 2010 (beyond normal end-user knowledge), (eg creating and maintaining lists and libraries effectively, publishing documentation, using Visio Process Repository, etc)
Experience in working independently with Manager in different location/timezone
Knowledge and understanding of Good Documentation Practices
Ability to solicit information from subject matter experts
OTHER
Good written, presentation and verbal communication skills