Beschreibung
For our customer in Zurich we are looking for a
1st and 2nd Level Application Supporter
Your responsibilities:
Provide professional 1st/2nd Level Support (technical facing) for FID Applications, core and associated upstream/downstream applications. Work within max 8-person team providing office hours and on-call support. On-call rota would be 1 in 6 weeks. Work & liaise with 1st Level Support, 2nd level Investigations and 3rd Level Support/Development teams and associated Unix, Windows, Database and others as appropriate. Specific duties will be split between primary RTB work (above) and secondary CTB project work (preparation for production go-live, testing and preparation for deployments)
Your tasks:
Investigation and resolution of incoming issues (incidents, service requests) from Business according to ITIL-based Incident Management process. Active ownership of open incidents - ensure resolution or workaround and escalation to Problem Management as appropriate and participation in NPLs/MIRs as required. Timely and accurate communication to Business and to other Support teams. Documentation and maintenance of per-application support procedures. Cross-training colleagues in the applications and underlying technologies and infrastructure forming the FID applications landscape. Engagement in knowledge transfer or Support hand-over process from 2nd/3rd level or vendors to ensure capture of Support requirements at an early stage and avoid loss of know-how. As the ideal candidate you have the following qualifications and experience: Ability to be able to support applications in a trading environment including: Unix applications (WebLogic + bash Scripting) as well as a basic understanding of unix processes and file handling (log files etc) Windows based applications including web applications hosted on IIS Database querying (SQL) and an understanding of relational-database DDL Dealing with business queries within the trading & sales environment in a high-pressure business Ability to be able to communicate across a wide spectrum of stakeholders including senior managers within the business and IT Keen learner and someone who is seeking a long-term career English language essential. Previous experience in performing trading support within an trading environment for a financial services organisation Understanding of the development life cycle and ability to be able to influence this to benefit production delivery German language desirable but not required
If you are interested in this position please do not hesitate to send us your CV electronically