Application Support 1st/2nd Level

Vor Ort
keine Angabe
Harvey Nash IT Recruitment Switzerland
flag_no Schweiz

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For our customer in Zurich we are looking for a

1st and 2nd Level Application Supporter

Your responsibilities:
Provide professional 1st/2nd Level Support (technical facing) for FID Applications, core and associated upstream/downstream applications. Work within max 8-person team providing office hours and on-call support. On-call rota would be 1 in 6 weeks. Work & liaise with 1st Level Support, 2nd level Investigations and 3rd Level Support/Development teams and associated Unix, Windows, Database and others as appropriate. Specific duties will be split between primary RTB work (above) and secondary CTB project work (preparation for production go-live, testing and preparation for deployments)

Your tasks:

  • Investigation and resolution of incoming issues (incidents, service requests) from Business according to ITIL-based Incident Management process.
  • Active ownership of open incidents - ensure resolution or workaround and escalation to Problem Management as appropriate and participation in NPLs/MIRs as required.
  • Timely and accurate communication to Business and to other Support teams.
  • Documentation and maintenance of per-application support procedures.
  • Cross-training colleagues in the applications and underlying technologies and infrastructure forming the FID applications landscape.
  • Engagement in knowledge transfer or Support hand-over process from 2nd/3rd level or vendors to ensure capture of Support requirements at an early stage and avoid loss of know-how. As the ideal candidate you have the following qualifications and experience:
  • Ability to be able to support applications in a trading environment including: Unix applications (WebLogic + bash Scripting) as well as a basic understanding of unix processes and file handling (log files etc)
  • Windows based applications including web applications hosted on IIS
  • Database querying (SQL) and an understanding of relational-database DDL
  • Dealing with business queries within the trading & sales environment in a high-pressure business
  • Ability to be able to communicate across a wide spectrum of stakeholders including senior managers within the business and IT
  • Keen learner and someone who is seeking a long-term career
  • English language essential. 
  • Previous experience in performing trading support within an trading environment for a financial services organisation
  • Understanding of the development life cycle and ability to be able to influence this to benefit production delivery
  • German language desirable but not required

    If you are interested in this position please do not hesitate to send us your CV electronically