Professional ITIL Service Manager (f/m) in Banking Area

Zurich  ‐ Vor Ort
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Schlagworte

Beschreibung

Bosshard & Partner is looking with Mandate 2261

for a Professional ITIL Service Manager (f/m) in Banking Area


Project environment

You will work in a global Swiss Bank in the IT Service Management. This includes the following topics: Service-Level-Agreements, Service-Catalogue-Management, Service-Level-Reporting and Service-Quality.


Tasks

- Support IT-Key-Account Manager in negotiating Service-Levels and maintaining the IT-Service-Catalogue.
- Define and maintain Service terms, definition, rules and design-guide, templates.
- Support KAM in defining KPI’s for Service-Level Reporting.
- Monitor service performance against SLA and produce service report.
- Assure sound, complete and reliable service information within the IT-Service Catalogue.
- Define and maintain KPI repository and Service-Quality dimensions.
- Provide overview of Service-Quality and maturity (throughout the whole organization).
- Conduct Service Reviews and instigate improvements within overall Service-Improvement-Plan (SIP).
- Provide criterias for assessing and improving the services of our sourcing partners.
- Provide service information for IT-Marketing (e.g. yearly report of issues and achievements).
- Plan and conduct Benchmarks and Customer-Surveys.


Technical skills

- Profound experience in documentation of Service-Levels and maintaining an IT-Service Catalogue (within the financial sector).
- Very good and broad understanding of IT-Operation-Processes (ITIL) and Quality management.
- Ability to improve Service Governance, process design and objects measuring (KPI modelling).
- Very good German and English knowledge.


Required Trainings and Certificates

- ITIL Foundation v3.
- A plus: ITIL Service Strategy v.3 & Cobit.


Workload: 100%
Start Date: asap
End Date: open
Workplace: Zurich

Did we gain your interest? Please do not hesitate to contact Mr. Hanspeter Himmel at or
Start
02.2014
Von
Bosshard & Partner Unternehmensberatung AG
Eingestellt
31.01.2014
Ansprechpartner:
Cloé Maglie
Projekt-ID:
659125
Vertragsart
Freiberuflich
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