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Customer Field Engineer

Genève  ‐ Vor Ort
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Schlagworte

Beschreibung

For a 1'year project with an international IT company in Geneva, we are looking for a Customer Engineer

Responsibility

  • Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems in the French speaking area
  • Installs and optimizes HW/SW/Networking product and configurations at customer sites
  • May diagnose and resolve product performance problems
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
  • Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation
  • Maintains a functional understanding of company service solutions

    Required skills
  • IT Degree
  • Previous experience in the end-user support
  • Previous experience in VIP users support
  • Previous experience (at least 2 years) in Software/Hardware support
  • Knowledge of ITIL process
  • Knowledge in networks
  • French/English: Fluency in oral and written
  • Excellent problem solving and analytical skills
  • Ability to work on own initiative and within a team environment
  • Experience handling multiple requests and queries at the same time
  • A+ Certification will be appreciated (if not yet done, ready to make it)
  • Swiss nationality or valid work permit

    Are you interested in this position? Then we look forward to receiving your application.
    • Start
    January 2014
    Dauer
    1 year
    Von
    Harvey Nash IT Recruitment Switzerland
    Eingestellt
    17.12.2013
    Projekt-ID:
    641855
    Vertragsart
    Freiberuflich
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