Beschreibung
Communication Manager
ROLE PURPOSE
Support and drive effective communications for all projects within Global Infrastructure Services to help increase internal customer and stakeholder satisfaction.
MAJOR ACCOUNTABILITIES
Support the Global Head PMO (Global infrastructure Services) in stakeholder management and advice in communication matters through close engagement with the PMO leadership team and the PM community
- Govern project communication and maintain and update the project communication strategy in collaboration with the Head of Global Infrastructure Services Communications and Head of Global IT Communications
- Responsible to drive a continual improvement role, where opportunities to improve and simplify project communication processes are identified, proposed and realized
- Develop and manage the communication needs and plans for larger projects
- Provide coaching to project managers regarding communication skills and capabilities
- Evangelize customer centricity and communications in all stakeholder engagement including Service Delivery and orchestrate the PMO service survey and support in project customer satisfaction surveys
- Develop and create content for stakeholder management and launch information in connection with project completion and launch announcements. This may include research, write and publish Intranet articles, updates and PowerPoint presentations as necessary
- Maintain full alignment with KAMs and PMOs from the Divisions, in order to share information and get the best possible control over the coming pipeline
- Drive engagement (internal within PMO) and with the key stakeholders of PMO by assuring information flow and supporting content delivery
- Drive best practices for collaboration for the PMO community (usage of emails, lync, phone, time mgmt. etc.)
KEY PERFORMANCE INDICATORS/MEASURES OF SUCCESS
Customer Relationship/Communication
- High Customer Satisfaction (KAMs, DL, Service Managers, div. PMOs) with regards to the level of information and support provided
- High PM satisfaction linked to communication support from PMO
General CAR preparation
- Communication approach is targeted towards needs (no oversize but also no understaffing for critical projects with high user impact)
- Collaborate with Domain Leads in planning the project schedule and impact to overall delivery
- Thoroughness of risk analysis
Customer Project Intake
- Regular calls with Divisions to reduce at a minimum the surprises
Survey
- Review & update PMO Service survey and conduct annual survey with proper outcome analysis and action planning
- Support PMO Porftolio Mgmt Head in ensuring timely and professional project customer satisfaction surveys are conducted, results analysed and action plans defined
JOB DIMENSION
- Portfolio size in excess of 100m (GAP portfolio around 20Mio project + Customer projects (100m+) and EAP (8m), GEMINI 100m+)
- Portfolio of 60+ projects
- No direct reports but Matrix management of Project Communication Experts
EDUCATION/EXPERIENCE/KNOWLEDGE
- Proven record of successfully managing communications for IT projects - essential Understanding of IT Services and Project Communications
- Educated to at least Bachelor degree level (or equivalent)
- Experienced in interacting with senior management
- 8+years plus PR/communications experience
- Pharma and particularly working with Pharma IT teams - desirable
- Pharma business and culture (not mandatory, additional asset)
- Operating in large corporate environments, complex in structure, intercultural (preferred)
- Good and proven writing skills
- Crisis communication management
- Change management practice (preferred)
Work Location: Basel, Switzerland
50%, may increase to 100% workload, 12 months duration