Beschreibung
We are searching for a eCommerce Business Analyst for our client, a world renowned multinational located in the Vaud region of Switzerland.
As a member of the eCommerce Solutions team, the business analyst will handle all functional aspects of IS/IT projects delivered to internal customers (Commercial and Marketing departments) to answer their business needs. He/She is therefore participating in IS projects requiring his/her functional expertise, and ensure a close collaboration with the business, other IS teams and external stakeholders. He/She ensures the internal coherence of our information system.
Main Responsibilities
- Responsible for the collection of Business requirements raised by HQ departments and/or markets, and their analysis to produce functional specifications. Responsible for the fit/gap analysis when rolling out a new eCommerce solution in a Market. Collects setup requirements.
- Follow the development with the Software Factory and external companies to answer functional questions and review functional impacts of technical decisions
- Ensure project deliverables and quality. Test and validate the proposed developments/improvements for the implementation.
- Provide appropriate documentation, training and coaching to the Business Project Managers and ensure the follow-up of the installation/deployment.
- Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the aftercare of the projects. Ensure the handover to the IS support organization.
- Collaborates with the Project Manager to identify risks and issues.
- Participate to the future IS tools evolution and deployment.
- Can act as a Project Manager on certain workpackages or rollouts for which a similar project has been done before
Key Skills
- Degree in Information Management (HES, HEC or University)
- Proven experience in eCommerce, mobile and retail processes/solutions, or web IT background
- Good analytical and synthesis skills
- Excellent skills in requirements elicitation, and redaction of functional specification
- Business processes background
- Project management background is a plus
- Distinctive skills in prioritizing
- Ability to identify and advice on an improvement action plan
- Proactive and solution-finding approach
- Good communication skills in English and French (fluent).
- Ability to work in a multi-cultural & dynamic environment