Application Support Banking

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
keine Angabe
Von:
Experis Schweiz AG
Ort:
Zürich
Eingestellt:
11.10.2013
Land:
flag_no Schweiz
Projekt-ID:
611745

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Application Support banking

Our client, headquartered in Zurich, is an important subsidiary of a global company in the finance industry.

We are looking for an application supporter to work on FX applications. For this contract position based in Zürich, our client is looking for a candidate who can start as soon as possible.

Role:

- Provide professional 1st/2nd Level Support (technical facing) for FX Applications (Currency Exchange Markets, Money Markets, and Derivatives) core and associated upstream/downstream applications.

- Work within max 8-person team providing office hours and on-call support. On-call rotation would be 1 in 6 weeks.

- Work & liaise with 1st Level Support, 2nd level Investigations and 3rd Level Support

- Development teams and associated Unix, Windows, Database and others as appropriate.

- Specific duties will be split between primary RTB work (above) and secondary CTB project work (preparation for production go-live, testing and preparation for deployments)

RTB:
- Investigation and resolution of incoming issues (incidents, service requests) from Business according to ITIL-based Incident Management process.
- Active ownership of open incidents - ensure resolution or workaround and escalation to Problem Management as appropriate and participation in NPLs/MIRs as required.
- Timely and accurate communication to Business and to other Support teams.
- Documentation and maintenance of per-application support procedures.
- Cross-training colleagues in the applications and underlying technologies and infrastructure forming the Treasury applications (FX/MM/PM) landscape.
- Engagement in knowledge transfer or Support hand-over process from 2nd/3rd level or vendors to ensure capture of Support requirements at an early stage and avoid loss of know-how.

Skills:

Required:

Ability to be able to support applications in a low-latency trading environment including:
- Unix applications (Weblogic + bash Scripting) as well as a basic understanding of unix processes and file handling (log files etc)
- Windows based applications including web applications hosted on IIS
- Database querying (SQL) and an understanding of relational-database DDL
- Dealing with business queries within the trading & sales environment in a high-pressure business
- Ability to be able to communicate across a wide spectrum of stakeholders including senior managers within the business and IT
- Keen learner and someone who is seeking a long-term career
- English language essential.

Highly desired:
- Previous experience in performing trading support within an FX environment for a financial services organization
- Understanding of the development life cycle and ability to be able to influence this to benefit production delivery
- German language desirable

Interested?

Please apply online. We look forward to receiving your application.

Please don't hesitate to send your CV to Sophia Alaoui or if you should have any questions, please don't hesitate to call.